Embassy Suites by Hilton San Diego La Jolla

-After check-in was complete, the woman forgot to return my passport. When I noticed, I went back and asked for it, and she claimed that I (the customer) had forgotten it. She didn’t give me my passport after check-in?! -They simply charged me twice for the destination charge and taxes, I told the staff that this had already been prepaid through Booking. It’s explicitly listed. The lady didn’t care. Now I have to deal with Booking... -The rooms are outdated; the air conditioning is extremely loud, and the air in the suite is very stuffy. Couldnt sleep well. -I didn't like the breakfast at all in terms of variety and quality For the price, there are better options!

Overall pretty positive, and with some minor fixes it could be even better. The furniture is in bad condition and makes things look really run down, I had to ask for soap and coffee because it was missing or not being refilled. The carpet was sticky in places which was a bit gross. The room was big, the windows were nice, it was quiet. The AC was loud when it cycles on and off. Breakfast was nice, the coffee at breakfast was bad. Happy hour was an also a nice touch. Overall happy I stayed there.

Convince &Staff

I’m honestly surprised that a 4-star hotel doesn’t even have a business center. That’s a pretty basic amenity I would normally expect.

Very close to the mall (eating, shopping, movie theater) and San Diego trolley (access to downtown).

Busy streets are nearby and a little noisy

Read the bottle water tags to the very end. Was charged 13 dollars for 2 bottles of water because we read the first half of the tag saying “complimentary water on us as a thank you” called and she told me I should have read the fine print it’s for honors guests only.