Econo Lodge Richmond-North Chesterfield

TERRIBLE!!!! False advertisement, there is no breakfast. Our toilet did not work, someone came to “fix” it however next time we used it same issue. Customer service sucks, rooms are dirty, overall a horrible experience. Will not be returning, only reason I even bothered staying was because it was only 1 night.

I was informed at check-in that my reservation had been cancelled by management because they didn’t have a room for me. No call to inform me. No apology. No attempt at a resolution. This is not only poor customer service, but a poor way to run a business. This was not as simple as a cancelled dinner reservation- the disrespect and disregard for someone else’s well-being, security, etc. was evident and astounding. Would not recommend.

We had a amazing time at this hotel. We had three rooms we all stayed next door to one another. Our family and friends came to the hotel and we had a great time in the lobby lounge area eating, talking and enjoying ourselves. The staff was amazing. The atmosphere was relaxing.

Non smoking room smelled like ash tray no towels in room floor dirty vending machines empty and more….

Staff friendly. Quiet. No loud noises

Online you can't tell that this is a rundown shady hotel but when you pull up there are people in the parking lot doing drug deals all hours of the night loud music and what looks to be like hookers coming in and out all night. This would have been an issue we could have accepted that but when we got into our room there is visible mold on the ceiling we asked for non-smoking room and it smelled so strongly of cigarettes that all of our clothes smelled like cigarettes when we left. The bed was broken. Lopsided and squeaky.The service was not very good nobody came to give us towels the room didn't even have clean sheets we have to go get clean sheets that were stains behind the bed that look like previous blood sweater and hair and stains in the bed. Terrible. We felt unsafe during our stay and worried about our items being stolen or getting bed bugs. We would have left however they said we couldn't get a refund due to booking through Hotels.com. if you ever want our business I suggest a refund and removing this trashy hotel from your site.

Terrible experience- first- no one was there to check me in for like 10 minutes- then loud club music kept me up all nite- parking lot was full of cars from people at the club- no one warned me or I would nevwr have stayed here

I was very pleased with my room, amenities, and overall experience. The entire property was VERY clean and nicely updated. Despite a few features that give away its age (noisy AC, cable TV was out, cigarette burn in comforter) the room was almost fully updated with beautiful furnishings, HOT water, wall mounted soap dispensers to reduce waste, and a mini fridge/microwave. The staff wasn’t very friendly but I was still very pleased with my stay.

Did not get to stay, associates were unable to find my reservation even with a rep from hotels.com telling them what to do. However, while they are in the lobby, I noticed everyone coming in or out all looked like they were drug attic’s. Just being outside on the phone with the rep while she was finding me another hotel everyone outside, screaming and arguing and drinking at almost 11 o’clock at night on a Wednesday.

Front staff extremely rude. Can’t believe this property is associated with Day’s Inn Hotels