Burnside Hotel

The room was nice and spacious and the breakfast was great. It is also very close to Anne Hathaway cottage. They also had very nice toiletries in the bath!

We booked a family room and it was supposed to be two bedrooms and a living room. In reality it was one huge long room and two bedrooms were divided by glass doors which didn’t give much privacy.

Cleanliness

Bacon at breakfast and late check in

Modern, spacious, extremely comfortable room, with everything we needed for an excellent stay. Good restaurant.

Nothing - the property is well situated, all facilities are excellent.

Clean gorgeous

Nothing

I was nervous going to a new hotel in Stratford but I was so very relieved when I arrived. The woman who greeted me was so warm and friendly. The room was stunning and felt like home as soon as I walked in. The bed was so comfortable, I slept like a baby. The rest of the staff were very friendly and polite. I really couldn’t have asked for better. Thank you!

Maybe a few more staff?

Superb facilities, fantastic food and staff, in the most beutiful location, was just a wonderful 2 day stay at the hotel!!

The shower was excellent. Staff were friendly and helpful, especially the receptionist who lent me their phone charger. The eggs were poached to perfection although on the day the service was a bit slow. Service to attend to issues in the room was very fast.

It would have been good to be informed that the radiators were not working and that heating came via a hot air outlet above the door. It would have saved a lot of turning of valves, waiting for heat.

Bright and clean. The bar served a fantastic chickpea curry.

They took £75 from my card which will be reimbursed 3 days after my stay. I thought that was a lot of money to expect a guest to have and to not get back for a few days. I thought breakfast could be served from 7am instead of 8am. We had to check out before 8am. Usually a hotel will bring a breakfast to your room but this was not offered even though I asked if anything could be done. The heating would not work. A very loud family with a child was above us, running around close to midnight, heavy footed stomping around, slamming their door. Not the hotels fault but thought they might have heard. They shouldn’t charge for parking in what is a small car park with nowhere else to park.