Econo Lodge Birmingham - Hoover

I stayed one night passing through. The price was right. There was a mini-fridge and a microwave that worked. The room was pretty standard for an eco hotel. The floor in the hotel room needed some cleaning.

Horrible customer service. Rushed to checkout. Filthy towels.

close to where needed to go

It was dirty and had roaches!!!

i have bug bites EVERYWHERE

we found bed bugs inside of our sheets. when reported to the management we were told that we were lying and they needed more proof other than the photos we had. They had to look for themselves to even think about a refund. Terrible place to stay.

BUGS

It was cheap and thats what I needed. There was a stain on the sheet. The service was good. They knew I needed towels and I didnt have to ask. At night I was impressed at how well it was lit.

I STRONGLY RECOMMEND AGAINST PATRONIZING this establishment. Read on to discover that their staff checks cash paying people in incorrectly without using someone else's credit card as a common practice. I was charged twice in the span of 30 minutes days after checking out and leaving the state. The stay itself was mediocre at best. The hotel itself is old as are the rooms. In the rear of the property was a pile of old mattresses that appeared to have been there a while. Our car was also tampered with just outside our room. When reported to the front desk, they explained the cameras around the property would catch someone and they would let me know. Moving on to the fraud that occurred once I left. Two full days after I checked out of this location I received two charges to my credit card, one in the amount of $154.48 and a second charge in the amount of $147.64, neither of which I authorized as I was over 400 miles away, checking into another hotel. When I called and spoke with Valerie, she identified one of the two charges and stated she would take care of it and what probably happened was someone checked in with cash and the clerk USED MY CREDIT CARD! I expressed this was not ok OBVIOUSLY and she didn't have a solid reason why that individual would have access to my information in the first place. Bottom line here... DON'T STAY HERE, unless you like paying for other's rooms on your payment form. Thank you for reading. Wishing you a safe and magical day.

Terrible condition