Sofitel Winter Palace Luxor

This is one of my best hotel's i stayed in Egypt the atmosphere of the palace and the elegance of the srvice

Stunning architecture,royal garden, charming Nile view and very special central location and every moment you can feel with elegant , you should have a visit and explore the beauty of the winter palace.

The stay was great with beautiful view from the room and the staff were very healpful especially at the royal bar with delicious cocktails

The hotel is amazing i really enjoyed my stay

Location and rooms were beautiful

Service was at times overbearing and restaurants expensive and poor

A very beautiful hotel with a wonderful history, an exceptional building, garden, and location.

The property needed a lot of repairs, and it was sad to see such beauty in such a poor state - the ceiling, the parquet, and the chandelier. The receptionists weren't interested in the leaving guests.

Beautiful property and unbelievable location. We got a room with a Nile view and waking up early and watching the sunrise from our balcony was something I’ll never forget. The pool area is fantastic and I wish we’d stayed longer so we could have actually just had a whole day by the pool (we were out sightseeing a lot of the time). Breakfast was delicious and plentiful. We didn’t eat in any of the restaurants as didn’t have formal wear/shoes, which we should have checked in advance, but had a delicious lunch by the pool and drinks in the garden in the evening.

The bed was a little hard - though not sure if that’s because we were in the original (old) building and maybe rooms are more comfy in the garden buildings.

We stayed at the Sofitel Winter Palace Luxor during our holiday in Egypt. Having read the reviews on Tripadvisor, we booked rooms at the Winter Pavillion. We'd booked two rooms and as I am a Diamond ALL member, one of the rooms was upgraded to a suite. The location of the hotel on the bank of the river is quite convenient. There are plenty of travel agents and a bank to exchange money to the left of the hotel. Across the hotel, along the promenade are a variety of restaurants (surprisingly, a few restaurants have the exact same menu leading us to think that there is perhaps a central kitchen) as well as the requisite overpriced with questionable quality souvenir shops. On the right of the hotel is a market area about 5 minutes away. There is McDonalds and some more restaurants as well as shopping (including gold pendants) and small convenience stores where the prices are unmarked on the products and depend on the shopkeeper's assessment of your ability to pay. If you want to pick up some local beers, there is a store in the market. Note that you will be accompanied and offered multiple services every single step of your walk but while it does not get aggressive, it is extremely persistent and annoying. The hotel itself has two sections, the original building and the Winter Pavillion. The original building is worth a visit for the atmosphere but not where I'd stay. The Winter Pavillion is a bit more modern and I emphasize a bit. The grounds of the hotel are lovely to walk through and we saw flamingos. The rooms in the Winter Pavillion are decently sized but old. The TVs are small and are the very old LCD type. The bathrooms are average. Fortunately, there is a bidet. The shower area is extremely old fashioned. The bathtub has been repurposed into a shower area with absolutely no paneling on the side. The result, every shower leads to a pool of water outside the tub, which is a huge safety hazard due to the risk of slipping on the tiles. We had the housekeeping staff install shower curtains in both the bathrooms. The rooms again due to their age, do not have multi plug sockets and you will need to request an adaptor using the show and tell method. The rooms also do not have heating, and the air conditioning controls are a placebo in that they are controlled centrally. In December, it means either switching off the air condition and getting stuffy or double blankets. The staff offered a heater but looking at the age of the hotel and the equipment, we did not feel it would be a safe option. We had breakfast every day at the restaurant next to the Winter Pavillion. The variety was average, but the quality was very mediocre. For instance, a decaf latte was hot milk with two sachets of Nescafe decaf powder. The preserves, the bread selection etc were very average in type and quality. The fresh fruits and hummus were great though. There was a live egg/waffle/crepe station and the omelets were decent, however the hygiene was a bit suspect. Whenever the staff left the station, the birds would make a feast of the condiments as very often the staff forgot to cover them. What makes this hotel not worthy of the Sofitel brand name is the dismal quality of the service. The front desk staff are perpetually disinterested and or they do not follow simple questions. It took us forever to check out as the desk staff were unable to operate the credit card machine correctly. The worst service was at the restaurant where we had breakfast every morning. With the exception of the gentleman at the egg station and the one who served coffee, every single staff member had a perpetually sullen look and were extremely curt while speaking. This made for a rather irritating start of the day. They did brighten up considerably to specific nationalities. In summary, average rooms, good location, terrible service but with the extremely limited options of global hotels in Luxor, we didn't have too many options.

Le cadre, le lieu mythique et l'histoire de cet hôtel. Hôtel plein de charme avec un côté désuet (positif) que j'apprécie et qui nous rappelle une période de la belle époque. Le jardin est splendide et est un véritable havre de paix.

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