Grape County Resort

Ambience , location and it's feel

Staff not professional, very much maakan malik and rental types Services 👎 too late to deliver food at villa All services diverted for marriage and party purpose No staff and directions at the gate for parking

Very over priced and over hyped property. We stayed here with our pet for 2 nights and 3 days for which we paid 42 thousand plus, that included only breakfast. The room assigned was absolutely disgusting, unhygienic with cob webs everywhere, old, broken and stinky. The bathroom was in horrible condition with the flush not working, rusted and leaky shower faucets, the exhaust fan was not working either. The Aircon right beside the bed was noisy due to which we couldn't have a sound sleep for 2 nights! The refrigerator in the room was not working either due to which the food we carried for our pet was spoilt! The breakfast spread is disappointing! The service is very very poor. On ordering an omelette which is the only option for non-veg breakfast, it arrived after half hour by when it was cold and rubbery! On ordering room service, they have to be reminded a few times before the order actually arrives. Over all it was a very disappointing and horrible experience where we spent a lot to relax and enjoy, but it turned out to be stressful and disappointing. It's not at all worth the money and hype. Infact the reviews seem to be fake because our experience was totally the opposite. Mr Prem Mishra the manager is absolutely laid back and it shows in the attitude of the team and the condition of the poorly maintained resort!! The manager is not there to arrange the comfort of the guests stay but to just earn his salary and it shows! I donot recommend spending on this resort. It is better to go and stay in a Lodge instead. Also they charged 1500 for pet and also additional 700. They inspect the room while you leave only to see what additional they can charge you but ironically they never inspect the room to see the condition of the facilities.

Location

Staff cleanliness Lotion was not available Staff was not cooperative