Real del Mar Golf Resort

I booked this hotel in good faith through Booking.com, but the overall experience was extremely disappointing. Shortly after booking, the hotel messaged me asking me to cancel the reservation, which I found unusual since they could have canceled it themselves if there was truly an issue. When I declined to cancel, they simply replied, “Well, see you here.” Upon arrival, I was told there was an $80 per night, per room price increase due to a “booking fare error.” This was never disclosed before arrival. Had this been communicated in advance, I would have canceled and booked somewhere else. Instead, I felt pressured into paying a significantly higher price once I had already arrived. The hotel was also almost completely empty, aside from the rooms my group had reserved, which made the situation even more confusing. The staff was generally rude and unwelcoming, which made the stay uncomfortable. The only positive interaction we had was with the maintenance staff, who were polite and helpful. The room photos online look nice, but the reality is very different. The rooms are very outdated and feel poorly maintained. The couch has a pull-out bed that did not have blankets and had visible blood stains, which was extremely concerning. The rooms also have old carpet and overall the space just felt dirty and not well cared for. We also had an issue with the air conditioning not working in our bedroom. When we called the front desk, maintenance came to check it and confirmed that the AC was blowing hot air instead of cold. The front desk initially suggested giving us a fan to solve the problem, which we declined since that’s not an acceptable solution for a broken AC in a hotel room. We were eventually moved to another room after pushing back. I stayed two weekends, and throughout the stay we never felt welcomed as guests.

The out side is nice

The room not really clean, the curtains were dusty when i slid them. The mattress was horrible. We weren't able to sleep at all... Staff was great though. Just need better mattress and cleaner.

Good

Good

כלום

הטעיה מכוונת שלכם מצויין מלון 5 כוכבים! בנוסף ציינתם ארוחת בוקר כלול. מחיר! מתברר שאין חדר אוכל כמובן לא קיבלנו ארוחת בוקר הטעייה!!! בנוסף המלון ישן עם ריח של עובש מסוכן ללון שם!!!

Was nice with a view

Had a smell in the room and running the water had a smell

Solo pase a tomar una noche.

Location, overview, quiet

Fridge noisy, not cozy, decoration, room equipment.