Hampton Inn & Suites Phoenix/Scottsdale on Shea Boulevard

Thought that breakfast was poor. Ran out of items, oatmeal was not fresh, no fruit yogurt tiny cops

We liked this place, definitely back again!

The lobby was clean and well kept. It had a friendly atmosphere with sitting areas to gather and a television. There was a free coffee area available steps from check-in. The facility was 3 stories tall so we didn't feel lost in a crowd. The desk clerk was friendly, polite and helpful. We took the elevator up and found our room. It was very clean and it put my mind at ease. I ripped apart the beds and felt it was clear of bed bugs so I brought our stuff up. The beds were comfortable, the room super clean and the toiletries they provided were thoughtful. We overlooked the fire pit and pool area. We were relieved that the lobby closed access from 11 pm-6am unless you had a room key or called the number to gain access. I think this helped to cut down on wandering guests. The pool and firepit closed at 10. The hotel was quiet in our room which helped for sleeping. (I had been concerned since there were so many kids staying there for sports tournaments. Luckily it was a non-issue.) The breakfast buffet was lovely: mini omelets, bacon, french toast sticks, make your own waffles, cereal, bagels, toast, english muffins, etc. In the future, I would stay there again if I were back in the Phoenix/Scottsdale area. I definitely recommend it!

Great spacious rooms. Great breakfast selection. Very helpful staff. Great outdoor pool.

Initially upon arriving the lobby look ok. the room was clean. We were staying for 4 nights. they told me they only clean the room upon request or every 4th day. well for what they charge per/night they should do this every day or every 2days. the second day we were running out of toilet paper and cleanex. went down to the front desk and ask for toilet paper and was told they were OUT. and they were waiting for a delivery. and i said so what r we suppose to do if we run out. I was told they would bring it up asap. I also ask them to clean the room and empty trash that day. on the third morning iI went down to ask for clean towels and was told the were out to go back later and check to see if they had clean ones. So this is the WORSE hotel I have ever stayed at and well NEVER stay her again or at a Hilton hotel again.

Mediocre.

Two thinkgs were problematic at this facilty. 1.) When paying more than $300/nite, I expect the room to be serviced each day. When it was not serviced after the first day, I called the desk and they indicated that I need to advise them that I wish service. Next moring I advised the desk and was told I needed to advise them by 8 AM that I wanted the room cleaned and sheets/🚿owels changed. It was 845 AM following breakfast, so not service! They failed to inform of a time deadline. 2.) The towles gernally need to be replaced. All of the towels ar so threadbare that they are saturated before one dries off halfway after a shower. The towels are "Motel 6" quality.

Excellent staff, nice pool area, good breakfast. Beds are comfortable. Shuttle for appointments at the Mayo Clinic. No restaurant , but free coffee & tea all day.

Location was good. Close to restaurants, close to Old Scottsdale, and close to the golf courses we played. Hotel was clean, but could use a little better "deep clean" (Like tile ledges and bases of standing lamps, etc. But beds and baths were clean. Breakfast was typical Hampton breakfast - which is fine for us. Staff was friendly and pleasant. No one cleaned our room for the week we were there. They were supposed to come in once during our stay. I'm sure if we pointed it out they would have done it. But we didn't need it and preferred no one coming in the room anyway. We just put our garbages outside the door in the morning and they emptied them before we came back. Pool was clean and well kept. Love the room with the door out to both the inside hallway or we could use the other door to the outside by the pool - that was nice. Parking was right there outside the door. Would definitely stay there again.

Incredibly friendly helpful staff. Immaculately clean. Great stay.