Days Inn by Wyndham West Covina

Beds are to hard

The area around the property was ok. Enough parking. Close to eateries. It’s an older hotel. Overall it’s an ok hotel.

I recently stayed at Days Inn by Wyndham in West Covina and had a disappointing check-in experience. The manager, Sam Dayal, told me that my psychiatric service dog needed to have “permanence of presence” with me in order to be considered a legitimate service animal. This is simply not true under the Americans with Disabilities Act (ADA). Service animals are defined by the tasks they perform for a person with a disability—not by whether they are physically present every second. At the time, my service dog was safely in the car with my partner, close by and ready to assist if needed. Still, I was made to feel anxious and unwelcome, which triggered an emotional response—ironically, the kind of moment my service dog is trained to help prevent. While I was ultimately allowed to stay, the staff's lack of understanding around ADA protections made for an uncomfortable and unsettling experience. I hope management takes this seriously and provides staff with proper ADA training to ensure future guests are treated with greater respect and dignity.

The property had ample parking

It’s quiet & clean

N/a

Room is not clean

Nothing really.

I had three rooms. Air conditioner did not work in one of the rooms. Shower faucet in one of the rooms was leaking constantly the entire complex was essentially rundown; lacking in repairs and maintenance throughout.

Nice staff and clean pool and hot tub. I liked the gardens too.

Overall good, Sam at the front desk is a nice man. I stayed two nights in the deluxe king suite non smoking with fridge & microwave the bed was super comfortable, I prefer a softer mattress to firm and this was perfect. The room is a nice size as well. For the price I would consider it a good option.