Drury Inn & Suites Knoxville West

We are Drury fans. We had 2 rooms for 3 nights. Service was wonderful. Rooms very clean. Breakfast is great and evening kickback is even better! The lobby is a fun place to meet other guests.

Nothing!

Hotel doubled booked my room and blamed it on BOOKING.com. I believe that they doubled booked the room because I didn’t check in until around 10:30pm and they had a wedding party needing rooms.

My number one thing at hotels is always cleanliness and in that department I was more than satisfied. The staff was friendly.

When I arrived to check in, there was no attendant available to let us into the building.It was past 10pm. A guest who had already checked in graciously allowed us inside. After that, we had to wait at the counter for some time before the attendant arrived to complete our check-in. I do not believe this was the employee’s fault. It seemed like they may have been handling another urgent task that could not wait. However, for a busy night, additional staffing may be helpful to avoid guests having to wait outside or at the front desk for an extended period.

Breakfast was very good.

Great new breakfast options, including scrambled eggs with sun-dried tomatoes, and spinach! Delicious!

NA

The breakfast had plenty to choose from each morning. The coffee was very good, which may be the most important part! There was plenty of seating in the dining area and it felt fairly private (other places I've stayed have a big open room with a blaring tv). I saw several people with dogs, and even two cats, so it's pet-friendly. It was convenient to the Convention Center - about 15 minutes via Uber. The bedroom and bathroom were clean and well kept. I got a back corner room at the recommendation of the registration desk attendant, and it was quiet.

Although it was quiet, my room had no view. My window looked out on a dumpter and part of the freeway. The breakfast tables often had crumbs that needed to be wiped off. I either wiped mine down or walked further back to find one that was clean.