Four Points by Sheraton Mall of America Minneapolis Airport

for the most part the customer service was good, the room was good, there were plenty of stores around. the weather was nice. the TV was nice.

the restaurant was not opened or the bar on the Friday night we checked in. That was one of the main reasons we chose this hotel because we had a place to eat with out having to leave. The last time we came we had a living room in our room which gave us a place to connect other than in the room with the bed which was great. We asked for our sheets to be changed and expected that to happen while we were gone for 2 hours and it was not done. so we had to wait for someone to come change them before we could get comfortable Saturday night.

Staff was friendly and very accommodating

Nothing. Excellent all around

Staff was fine. Place was good. No issues. Breakfast good

Great location, room was clean, bed was comfortable

For a paid breakfast, it was not great. Lots of options, but no food in the containers. All coffee carafes were empty, waffle batter was all gone. Only 1 person doing all the breakfast, need mire staff to man.

Good location off interstate, close to the mall and food options. The staff was nice and check in/out was easy. They helped us get a new room quickly when we asked. Beds were comfy and rooms appeared to be clean.

Sewer smell coming from the first room we were put in. We left for a show and when we came back it was stronger. Asked for a new room and was placed into an adjacent room which smelt much better but there was still a bit of a smell in the bathroom. Kept the door closed and it was fine to sleep through the night. I stayed here earlier this year, and parking and breakfast were included in the price. Not sure if something changed over the summer with policy or if I somehow got a deal last time I stayed with a friend. The parking lot had lots of snow and was barely cleared off which made it kinda slick.

Having a pool there was nice, the shower was great with plenty of room, the bed was comfortable

The room seemed really slanted which was fine but weird, and we kept finding clumps of hair in the pool