Furama Hotel Dalian

room was clean, well lit and spacious. good value

Good hotel needs to clean up mold in bathroom. Beds were very comfortable and the staff was outstanding . The concierge gave us directions to get a key duplicated and was patient with us to find this location. Perfect duplicate key was made.

Room interior not up to date. However a decent stay at such a price. Convenient location.

Second stay at Furama, but will likely not return, even though I got a good rate. Check in was fine, but had to change room. Old worn out and stinking carpet. Internet did not work at first, but staff provided a router and that helped. Second room was better, but still worn out. Bed and pillows uncomfortable. Staff are nice and helpful. A real pity -- they need to upgrade facilities.

Both my son's room and our room were very old and dated, had strong musty smell. We got grain pillows. They were hard as rock. I called to ask for softer pillows, was told that they had pillow menu. But everything I ask for was out, not sure why even bother to tell me about the pillow menu. I was promised that they would give us softer pillows next day. When we came back from sightseeing following day, we found 2 extra grain pillows on our bed!!! We have 3 people booked 2 rooms with breakfast. But the hotel only gives 1 breakfast per room. So we have to pay an extra breakfast every day not to mention food was very poor quality. We almost only ate fruits and yogurt. I have never heard of any high end hotel that offers only 1 breakfast/room, not even 3 stars. The carpet in the rooms have many holes. Internet almost unusable. The check-in staff was really unfriendly. There is nothing in this hotel gives 5 star quality.

If you're here for business, don't expect any internet. They have wifi, but it was interniddent and painfully slow. It is absolutely impossible to do business in this hotel.

Head of housekeeping was very responsive to our requests. The beds were harder than we were used to. They tried to fix them. They provided an English printed newspaper each day. The staff was helpful and professional. The hotel caters to Chinese. Very few if any other people stay at the hotel. It was very clean and did have BBC & RT on the television.

The hotel itself, whilst 5 star, felt a little "worn". Carpet could do with replacement. Overall I had a pleasant stay and would happily choose to stay here again. I found the buffet breakfast a little disappointing...... but, seriously, if that's is the biggest problem then I really didn't have much to complain about, aye! Overall great value for money for a 5 star hotel.

One week stay in Hotel Furama in Dalian. Excellent choice, good situated in the center of the city. Top class hotel, worth 5 star rating.

Everything was terrific until my Chinese wife went to breakfast on her own. She was treated very poorly, her food was removed from the table while she was getting a beverage not once but twice and she was even asked if she was one of the kitchen staff. We have lived and stayed in many 5 star Hotels around the world and never has she been insulted in such a way and it happens in the city she was born in, unbelievable. An apology was offered by management later in the morning after I made a formal complaint, but to little to late.