Quality Inn Riverside near UCR and Downtown

It was ok for few days

Our stay here was not that great. We were out in a room that had a broken ac unit and it was about 90 degrees in there. There was what appeared to be mold all over the ceiling in the bathroom and everything seemed to just be falling apart and in general disrepair. The staff were friendly though

The Room dirty and they have mugs. They have no idea what’s going on in the hotel. They lock my door to my room and they thought I was somebody else… I was not happy that they locked my door right after I talk to them about who I was….

Nice and clean

They were kind enough to let me check in early.

There is no way this hotel should have the word Quality anywhere in their name! The only saving grace for this place is that the staff was really nice. That was the only thing! I have pics that I will be sending to the company but I must say this was the worse hotel I’ve ever stayed at!

The Breakfast exceeded my expectations and the preparer / meal staff was positive and friendly. This could have been a good + experience but for the lobby staffer who initially was professional and efficient. But when advised that the occupants of the room next door were sitting in the hallway, in camping chairs and making loud noises… No apology or empathy was offered, a different room was. When advised the new key cars was not working, again, no apology or empathy just a matter of fact instruction to come back to the office so that “I can show you” how to use the card and hung up on this guest while speaking. When I called back to ask why / if he hung up on purpose? again, no apology/ acceptance of poor staff to guest interaction… I have many customers! and second hang up. When I drove / walked back in… no contrition or empathy, immediately began to speak to me as if I was a child, demonstrating how the card works. When I explained that I had tried this, no words, just an issued a new card. Disappointed by the multiple negative interactions, I returned to the room and the new card immediately worked. My guess is there was a problem with the card initially issued. Lastly, at check out, I requested a print out/ receipt but was assured by a different/friendly staff member that it would emailed and my “reserve” amount on the booking credit card returned promptly. 48 to 72 hours later, neither has happened. Such a disappointment, this Inn has strong potential but poor guest exp

Best value in Riverside. Bldg is old so some things are worn, but rooms are clean, staff is great, breakfast is great.

Breakfast was perfect for what we needed

Worst service ever will never go there again