The Click Clack Hotel Medellín

Good breakfast and friendly staff

The room was small for the price/value

The lobby area

Room size

Interesting & unusual arty design with lots of greenery around. I would normally like this type of design but overall it’s too gimmicky & I found the hotel very frustrating to navigate. There is no explanation of where things are, & no information on what the different restaurants offer. On checking in no one showed me around my room & explained how everything worked. Even finding all the light switches were a treasure hunt. And I had continued issues with the TV. There are three different sized rooms. Mine was the second largest which was an adequate size. It had a balcony with views. But there is next to no storage space & no where to put suitcases except on the floor. Decor is all very dark particularly all the hallways. I supposed it’s to add atmosphere but to me it was just creepy. My room had a seperate walk in shower room & a seperate toilet room. The bed was comfortable. The wifi is fast & reliable. There is a good breakfast included in the room rate which included both hot & cold choices. The hotel has a small outdoor swimming pool and 5 restaurants. There are also quite a lot of restaurants outside the hotel so there are plenty of choices. Overall I found the hotel annoying & overly gimmicky with staff a bit condescending & not particularly helpful (which may have been a language issue). Overall I found my stay here frustrating & disappointing.

The vibe, the service, the room, the amenities, the quirkyness of it, the location. Amazing hotel

Nothing

I loved

Muy muy cool todo

Vorsicht: Angaben auf Booking.com sind (teilweise) unzutreffend. Hier wurde angegeben, dass Haustiere erlaubt seien. Wir sind mit unserer Katze gereist, also war das für uns eine wesentliche Bedingung. Nachdem ich gebucht hatte, erklärte mir das Hotel, dass es sich bei der Angabe um einen Fehler handelt. Ich bat daraufhin um kostenlose Stornierung. Das Hotel lehnte dies ohne Begründung ab. Nun versuche ich, über den Booking.com-Streitbeilegungsmechanismus, mein Geld zurückzubekommen. Sehr unprofessionell und ärgerlich!

Everything about this hotel is incredible. I have never been more impressed by how genuinely nice and professional the staff are anywhere I have stayed. From Edward at breakfast to Juan who assisted with our luggage, as well as Tatiana and Anna at dinner. Absolutely impeccable service all round.