Fairfield Inn & Suites Corpus Christi

nothing

customer service was rude the manager. Roaches in the room. loud noise in the hallway.

Dining options were close by

When we got to the hotel the kids were excited to go swim. Unfortunately the outdoor pool was closed and looked like a swamp with floating turds in it! When we told the front desk they sent us to the hotel next door for the indoor pool. Which is great at least there was a pool except we had to walk a ways to get there and we had a disabled person with us. We moved past that. The beds were very hard on a wood platform. It stuck out farther than the bed and stubbed our feet on it.. slip past that.. breakfast was good but they couldn’t keep up with the amount of patrons eating. told housekeepers to change linen and trash only. Got back from a long day of outings only to want to rest and take a shower. No towels and the trash still overfilled. Called desk. They responded with we could go get it and bring the trash down. That the housekeepers had checked off they cleaned the room. They did not. Finally after back and forth the guy said he would come up in 20mins to change linen and trash. It’s a nice hotel just needs to be upfront about the pool situation and get better beds!

Breakfast was not prepared timely for the guest. Guest had to wait 20-30 minutes before food was replinished in the food warmers.

Construction around parking lot area hotel needing a upgrade. Front Desk personnel were sweet. Sorry this is thr first Fairfield that really disappointed me. Also charge for parking

I noticed a “colored line” under the bed sheet that turned out to be a mattress pad, not a wrap around mattress cover. The mattress itself was stained horribly. I notified the front desk and they did offer to move us but we had already unpacked and settled in. He then told me that they could switch out the mattress in the morning, which I was happy with. I moved the mattress pad over to better cover the stain and made the best of it. The next morning, I reminded the front desk staff about the mattress( a different man than the night before). He replied that they don’t have extra mattresses laying around, that they could move us. I made sure that they had a clean room right then, they assured me they did, so we packed up all our stuff. I heard them talking in the hallway and invited them in to look at the mattress. The housekeeper said that all their mattresses were stained like this, it’s a two star hotel and kids do things. Seriously?! They could not find a room with a better mattress to move us to! We ended up agreeing that we’d stay in the same room, unpack, with the understanding that they would bring in a “less” stained mattress with a wrap around, fully covered mattress cover. They brought in one equally disgusting, with the same top pad that only covers about 2/3 on the bed. The first photo is the first mattress, the second is the replacement mattress. Gross!

Older property needs renovation

Nice modern property and room. However what it had in appearance, it lacked with the amount of noise in the room. The walls and ceiling were paper thin and you could hear noise from all rooms around and above. Breakfast was a good 3 star experience. Location is great. Plenty of options for shopping and eating close by.