Ames Hotel

Staff was courteous and helpful

Windows arent clean

1. Aircon was cold. Made for a comfortable stay. 2. Room and toilets are clean enough, although can see signs of aging. But clean enough for us. 3. Buffet wasn't the best I've experienced but good enough spread.

1. Requested baby cot, didn’t have one. 2. End up needed to pay for an extra bed which costs RM120 extra. 3. Receptionist doesn’t speak formally. Used a lot of “lahs” at the end of sentences. Normally not a big deal but if you’re going to rate the hotel as a five star property then at least have the staff act accordingly. 4. Shower head in the room didn’t work, had to call for maintenance to come fix it. 5. Shower curtain against the window has a lot of mold from being wet over a long time. 6. Can see things are outdated in the room. Phone, bathroom countertop, bedside table lamp, etc. It just all looks a bit seasoned. 7. Parking is just street parking, no parking facilities on site. But the receptionist told me “it’s free at least lah”. 8. Lifts have no security, no card scanning needed so really any person or stranger can access the room floors. 9. Far from town centre and all the tourist spots so if you’re looking to go see the sites, expect a minimum 30-40 minute drive. 10. At night, the area is really quiet and streets have limited and dim lighting so it can be dodgy driving around the property at night. 11. This isn’t a five star property even though it supposedly rates itself as one. This is 3-4 star at best. 12. Wouldn’t recommend friends and family. Better choices of hotels in town area.

Hotel was nice, presentable, breakfast buffet was good, all staff was polite and very engaged with patron.

Our room was not clean when we went out even though the request for cleaning was engaged on the door and the cleaning staff was politely ask to clean. That was the most disappointing element during the stay.

That the hotel itself is far from the hustle and bustle of the city