Uptown Oasis San Jose Airport

They gave my room that I booked 4 months in advanced to someone else; after driving for 13 hours; I try to check in and they tell me that they decided to give my room to someone else cause there was a country concert. Like that was my problem, I had 2 children with me and I had to look for a hotel in the middle of the night; couldn’t get one until 2 am

my check in was at 3 pm and i arrived at 3:30. i had to wait in line for an hour, even though I checked in online, just to talk to the front desk and then they told me it would be another hour until my room would be ready. i didn’t get the keys to my room until 6:30. I don’t know why everything took so long but if check in is at 3 then the room should be ready by 3.

Nice staff. Clean rooms. Everything went well. Would stay again.

Booked this hotel based on the 8.5 rating it had. The building from the outside looked nice. Has lots of plants which is cool. The bedroom was dirty and very outdated. Nasty dirty walls and wall paper. There were chips under the bed and a wet contact lens on the ground in the bathroom. Floors definitely weren’t clean. The place just felt dirty and dingy. The parking spots were all so close i actually couldnt open my rear door to put my baby in the car. I wouldnt stay here again based off of how dirty the room was. Sheets smelled and looked clean thankfully.

Great for the price

Amazing hotel, staff was awesome and very helpful. Very clean and beautiful swimming pool. A bit pricey but well worth it if your traveling with kids.

The property itself was okay. the interior of the rooms wasn't bad. They had an AMAZING pool area, I just wasn't able to use it with my schedule. There was a BAD odor in the room, like the room was saturated in bad body odor. It was pretty bad.

Place was cl an, quiet, beautiful pool, and great service. Great stay for my budget

Room was not clean. Hairs on the bed and even found a bug on one of the beds. Was also charged a portion of my deposit because of damages to the room (my son accidentally spilled chocolate milk on a towel and a blanket, which we rinsed off), such a bad experience here. Manager is also no help.

I didn’t get shampoo and other amenities replaced after room service and had to walk 3 miles from my room with wet hair to get some….for a 3 star hotel this is unacceptable.