Hampton Inn Lagrange near Callaway Gardens

Location.

Seemed they were short staffed. The front desk was dealing with apparently some issues. She wasn't friendly but she wasn't unkind either.

Location..

There wasn't a chair in the room just a big footstool.

Unclean room.found in shower, known as "pink mold", is actually a bacteria called Serratia marcescens. It thrives in damp, warm environments and feeds on soap and shampoo residue. Phone busted. House keeping not doing their job correctly. No maintenance completed in a while.

Location

Cleanliness

We brought bed bugs home with us from the hotel and it has cost us a lot to get our home and all personal items cleaned and the house fumigated.

Toilet to low to floor, hard to get up from

Recently, I was in need of three rooms for myself and two elderly family members. I tried to make reservations at this hotel using my honors membership and was quoted a substantially higher rate because I needed the option to cancel within a reasonable period, if and in the event someone became sick and unable to travel or a death occurred. After some quick rate shopping I found I was able to get equal to or better rates from other hotels that would allow cancellations up to 48 hours before scheduled arrival. Further, I found while shopping rates, that other comparable hotel chains offer to the pubic (without memberships) equal to or in some instances better rates for comparable accommodations! I am a creature of habit and really wanted to stay with this particular brand, so, I ask to speak with the manager to seek his assistance but was told he was on vacation for the next week and there was no one else authorized to provide assistance (that I could talk to). As frustrating as this was, I must say that the two different ladies I spoke to were very nice and polite even though they were unable to help. Typically, I always go to the Hilton Brands first when looking for travel accommodations. However, I think now in light of my recent findings as shared above, I must rethink my process and conclusions!