Econo Lodge Inn & Suites Virginia Beach - Norfolk

worst stay ever

If I could give negative points, I would. The area was full of seedy people and front desk area smelled like a swamp from the unkempt and undersized turtle tank. When checking in, the front desk person rushed me though the electronic signing of waivers and wouldn't even let me read them. They then charged me $8 for something that they never fully explained. I had booked a non-smoking room, but the room they put me in reeked of cigarettes and had burn marks on the beds, carpet, and in the bathtub, for some reason. When I entered the room, a giant cockroach greeted me and my family. We immediately went back to the front office and asked for a refund, but got nothing in return except for dirty looks and an order to get my refund though Expedia. When an Expedia representative called them to help me sort things out, they got angry with her and wouldn't let her speak to the manager, so she had to pass the issue along to someone else. Still no resolution.

Room was clean, and that's about the extent of the positives. Deadbolt didn't work, no alarm clock. TV was on when I entered and it took a bit to find the remote to turn it off, as I don't watch TV. My biggest issue was that my room key stopped working the night before my check-out date. No apology from the desk clerk. Not sure I'd ever stay here again.

Was a good stay yeah sure the room had a couple issues but the room was clean and the staff were great. Overall good experience.

The property was ok but the staff was rude!! I arriced at 2:30 pm after driving 2 1/2 hours. The guy ummediately said "check in isnt until.4 pm". I said Expedia said check in was at 2pm. He didnt apologize he just continued to check me in. He then charged me a $8 resort fee that i was unaware of. They were overall rude staff.

The room was adequate until I did not have hot water on my 2nd (last) morning there. I called the front desk at 8 am, somebody came and confirmed that the hot water was not working, and told me they'd call maintenance. I waited until 11 am, but had to leave for a 12 hour drive in the 100° heat without showering. They were completely unapologetic about me not having water and offered no updates or compensation.

A cheap night stay so expectations are low. Bed was leaning to one side, old rat steel box frame. We tolerated it as just wanted to sleep. But this morning they did have coffee on. Only reason for the rating as good. Now the bad. COLD SHOWER! CHECKED us OUT at 10:30. I was still packing bike up. Very disappointing start of a new day. Lucky for us we found a nice very comfortable and great breakfast at pops dinner.

No hot water

Me and my girlfriend have been in a rough spot and living hotel to hotel. Cashier on duty was rude and room smelled terribly.. when I tried to get a different room was told no rooms were available. I am not happy!

When I got there they didn’t have my booking they cancelled me cause I didn’t get there by 1am. I traveled 7 hours to get there the manager had an attitude and didn’t even care. I called Expedia they didn’t get back to me to help me. I am very disappointed with this booking I’ve never had issues before booking and getting to my location 7 hours later than book in never heard you have a no show if you don’t show up by a few hours even dough I booked it for three days if I’m paying for it I think I have the right to show up any time between the check in to the remaining if my time. Expedia never got back to me I’m still waiting and this was Saturday at 7am. I really want to money back.