Faraway Martha's Vineyard

Nice location!! the hotel is renewed snd we had a great stay!

Had a great time!

We checked in, and the room was on the 3rd floor, no bell person to help with the bags, the staff was very cold and impersonal, and that feeling lingered for the next 3 days. When we asked about coffee, they said we had coffee service in the room, but we did not. When we mentioned this, they said they didn't know what their colleague from the night before had been talking about. We had an early fishing trip, and your shop opened later at 7. Our room was nice and comfortable (pillows were hard but otherwise ok), but the staff seemed more interested in talking to each other rather than guests; it was an odd feeling of us/them, whereas the facilities were warm and friendly, the staff were not (except the woman who managed the pool areas, she was very nice). Additionally, the Pelican Club was closed one night due to the weather, and I'm unsure why it was closed the other night.

The property has a great location, very nice outdoor space and nice rooms. The lower rating was for two reasons. The first was our room was on the bottom floor, near the stairwell. Every morning starting at 6:30 all you could hear was banging doors and people going up and down these stairs. It was not sound proof AT ALL and you had no chance of sleeping. The second reason was the staff at the property mainly consisted of young people in their 20s. For a hotel of this price, you expect a level of service which they did not have. The person who checked us in was very rude to both us and someone else waiting. The staff outdoors by the pool were having their own day in the sun- they were very loud, socialized for hours on end which I wouldn’t care about but the noise was crazy, if we wanted spring break vibes we would have gone to Mexico. There were many people by the pool who moved to the opposite end to get away from their service station that they socialized around. People come here to relax and their attitude and noise was not it. At least wait until the guests are gone to take your Polaroids and scream about the party you’re excited about tonight.

No elevator. Not enough towels 1 per person. Didn't replenish water. And staff was cold except 1 girl. Average room for the price

The hotel was spectacular. The staff were helpful and friendly. The pool was beautiful.

This hotel was a pleasant surprise. Ideal location, spacious rooms, excellent amenities but the service was less than ideal. I tried consecutively to call the hotel on the morning of check in and never got a live body after trying maybe 5 times over the course of an hour. Understanding that it’s prime season, we understood. However, instances like this kept occurring. Late check out was accommodated for, but never put into the system so there was concern by staff that we were still in our room. All in all, we had a lovely stay but I certainly would not say that the hotel itself was a true Michelin key experience. The charm of Edgartown was all we needed.

Very well updated

Wonderful staff!

Beautifully decorated and nice workspace. Staff was not helpful with baggage at check-in. For the price, the toilet paper was cheap and no slippers. It was very nice that they allowed you to use the pool and property after the 11am checkout.