Campuestohan Highland Resort

The place is very clean the staff very nice and accommodating the service is great

思ったよりも広く子供も大変喜んでいた。ただ、訪れた季節が雨期だったため雨が多くとても寒かったのは残念だった。次は時期を考えてまた訪れたい。 恐竜などが多く展示されていて一部動くので、娘はおろか、一緒に言ったおじいちゃんまでが興味津々見入っていました。 リクエストとしては、雨期に雨をしのげる場所があちこちにあるとありがたいと感じました。 また訪れたいです。広くて堪能しきれなかったので。

I and my friends just got home from campuestuhan highland resort,.I guess I need to write and post this review for them to evaluate their service and all. 1. SLOW AND POOR ONLINE PAYMENT TRANSACTION- it should be a surprised birthday celebration for our friend and it was planned by his husband but the thing was it was difficult to call someone in their side who will assist and confirm If the payment was received by them. We paid in half for 2 days, and when were about to check out my friend settled the balance of our stay. She was so shocked that the amount endorsed by the their staff is not the same amount she deposited in advance. .. good thing was one of our friend managed to keep the receipts in his email.. You guys should have a proper endorsement, specially in this kind of stuff. As what I observed in your information desk or F.O you don’t have any telephone or even a desktop where you can monitor your coming and outgoing guest. it is very important because most of the people will transact through online to easily without hustle. 2. ATTITUDE and POOR SERVICE - when we arrived we don’t feel a warm welcome by the Front office staff, or just ask how’s your travel or what because we’re so delayed to check in because of some malfunction of the car. I’m not saying here the we want to be felt important. I’m just giving you a tip on how to make your first time guest to be your repeated guest. And when we’re about to check out not even the F.O or the guards when we left said. thank you for visiting or come again, or How’s your stay at campuestuhan. .. .. it’s just so sad if all of the guest that came here feel what we felt. I don’t know why some of their staff in the restaurant, when we will ask question they don’t make an eye contact. And I don’t like how annoyed their face look like.. they keep doing what they’re doing even we asked them a question. And the end we don’t understand what they said. 3. INEFFICIENT HOUSEKEEPING- I don’t know if the housekeeping staff knows that we’re four staying in a Bonita hut but they given us 2 towels only, good thing we brought some towels. It’s really hard to call or ask them because you have to walk before you can ask what you need. .so by the next day good thing they give us complete toiletries including toothbrushes as well. 4. LACK OF AMENITIES- the room is nice but there is no TV, no ref no telephone.so sad. 5. WE JUST LOVE THE PLACE AND THE VIEW.

It would be better if the breakfast served was hot and freshly cooked.

There was no wifi, water pressure for shower and sink was a trickle. Staff was mostly unavailable and my biggest complaint was that the lifeguard on duty at the kids wavepool barely raised his head from his phone to look at the kids, it was ridiculous. Besides that the options for the kids were pretty nice.

We ordered double room, but was double booked and got one full bed cottage, bed room for 6-8 persons, bed was hard and much ants in the room. Cipline only can hold persons below 65, so none of us got to try it. No wave due to they only wanted to run it if there was plenty of peoples. The Dinosaur park was nice at night, nothing was going on during day. We cut a 2 day holiday short and only stay 1 day.

Great experience last 2017 with the family. The area is quite massive you have a lot of choices to choose from for your children. Their water park was awesome It's big as well. What i like is their hobbit house It's like you were in the Harry Potter movie. Apart from that they have good food to eat. I hope to be back soon..my children enjoyed it a lot...

Ambience safe clean

Landscape

Good area