Homewood Suites by Hilton Austin NW near The Domain

Hotel was great and so were the rooms but they never cleaned our room. Cleaning was every other day but our room was never cleaned.

The room & hotel were very nice. However our first room had a broken AC so we had to change rooms the next morning, which was not a big issue. We requested housekeeping on our 4th day, but it was not done. We were offered a $30 credit for the inconvenience, but we never received it. The major issue we had was regarding billing. Booked through Hotels.com so the price was fixed. My hotel bill copy upon checkout was correct except for the $30 credit. However we were charged an additional $195.05. We had additional charges & credits on our Visa card as pending, but they were never actually processed. Hotel claims the $195.05 was credited, but it doesn't appear on my card & was confirmed by Visa. Had to turn the issue over to Visa for resolution, as I wasn't successful trying to resolve directly with the hotel. It's unfortunate because it was a great room & location. We travel to Austin for 5-6 days quarterly & had planned to use this as our primary hotel, but will now look elsewhere.

Property was nice staff was great parking was nice i was confused that our double room only had 1 king bed i thought double room meant two beds

It was great.

I booked this hotel specifically for a very special occasion—my daughter’s 15th birthday, which is a major celebration in Hispanic culture. I chose this location because it offered a 2-bedroom suite that would allow our family to stay together. Unfortunately, as I was driving to the hotel on check-in day, I received a call telling me the suite was no longer available due to an AC issue. I was told, in a surprisingly cold and matter-of-fact tone, that I could either cancel or accept two separate rooms. With no other real option, I had to accept the split setup, which was incredibly disappointing. Being separated from my daughter and family during such a meaningful celebration was heartbreaking. The General Manager was not available, and the Assistant GM—who was at least empathetic—could only offer 30,000 Hilton points as compensation. For those familiar with Hilton, that doesn’t even cover one night at most locations. Our stay was for three. On a positive note, the rooms themselves were clean and spacious. However, the breakfast was mediocre at best, the gym was extremely small, and the female front desk attendant was not friendly or welcoming. The Assistant GM did seem to genuinely care but appeared limited in what he could actually do. The location is excellent—close to H-E-B, the highway, and The Domain shopping area—but unfortunately, the service and experience did not match. This was a memorable trip for all the wrong reasons, and sadly, I wouldn’t choose this hotel again.

Great location right across from Domain! Good breakfast! Loved it! Will go there again

Felt roomy, comfortable. Breakfast area nice and food plentiful. Hope they can replace sofa bed cushions with something cushier. Would stay again.

Out of the way but near the Domain

Friendly staff, rooms were good size. The only reason I didn’t give this a 5 star is because the pillows were awful and not enough towels in the room. The pillows look full but the minute you touch them they become pancakes, still have a kink in my neck days later.