Island Lodge Phu Quoc

friendly communication, helpful personal, very nice house and pool, very good breakfast

recommendation for the future- would be great if the area around pool was renovated

The pool was nice and okay and they do have cheap bike rental which we utilised as it was needed due to the location of the hotel. We used the bike for the day and it was a good bike with helmets.

My husband and I booked Phu Quoc Island Lodge for five nights but ended up staying only two due to multiple issues. Unfortunately, the lodge was not as represented in the photos online. Our room had a significant bug problem, on the first night alone we killed several cockroaches and other insects. That night before sleeping we had to purchase bug spray because the issue was so bad. There were spiders and cobwebs under the bed, dust throughout the room, and bugs everywhere. We have stayed in bungalows in Indonesia and other countries before, and this was by far the dirtiest accommodation we have ever experienced. We also noticed a stain on the doona upon arrival, not from us. On the first morning, we were woken before 8:30am by housekeeping banging loudly on the door (not knocking). It was so abrupt that we genuinely thought there was an emergency such as a fire. While we did not have a “do not disturb” sign on the door, there is no excuse for that level of intrusion, staff should knock politely and wait, especially before 10am. This was extremely unprofessional. Breakfast was very basic. While it was sufficient, the experience was unpleasant due to crowding and pushing from other guests. At around 9am there was no tea or coffee left, and several items were not refilled despite breakfast running until 9:30am and many guests still eating. While guest behaviour is not the hotel’s fault, it reflected the overall cheap environment of the lodge. The bungalow itself is made of very thin wood with gaps between planks, meaning you can hear everything happening outside and is quite bright in the mornings. The grounds are also heavily overgrown and look nothing like the photos on Booking.com, which are not an accurate representation of the property and this needs to be updated asap.

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La restauration proposée est perfectible

L’accueil et la serviabilité du personnel de réception La nourriture du restaurant L’environnement

Rien

L’accueil,le complexe hôtelier la piscine

Pour les bungalows mitoyens le manque d’isolation en cas de voisins bruyants !!

Nice place, nice bungalows and pretty pool areas. Staff was nice as well and food was good. Peaceful place.

Location is a bit tricky if you don’t have a scooter. Sometimes Grab drivers don’t want to pick you or it might take some time.

Geras viesbutukas tik lovos siek tiek kietos. Bet busit egzotineje aplinkije.