Holiday Inn Express Atlanta Airport - North by IHG

The staff were super sweet and patient but that is were the good stops. My shower floor was super slippery which comes into play later on. My alarm clock was blinking 1:04 when I entered the room, this means the power had gone off right before I got in the room. I get settled in and find something on TV, the power goes out. I call the front desk, they told me this has been happening since yesterday, they will throw the breaker for me. OK, cool. 2 hours go by and again, the power goes out. I ask to be relocated to a different room after I was informed that this was happening to a block of rooms and again, has been happening since the day before. I was told they are fixing it, no need to put me in another room. I go to sleep, wake up things are smooth until I'm getting ready for the evening, power goes out... Again. This time I'm in the shower and I slip and fall as I panicked to get out of the pitch black bathroom. I call the front desk, was told give them 20 minutes and it will be fixed. A lot is forgivable but no power is a hazard. I should have never been put in that room since the staff was aware of the electrical issues and they should have moved me once I asked. Disappointed with my stay here.

Easy check i

It was ok but our room was on the 6th floor and the elevators didnt always work. Had to climb 6 flights to get to our room then climb down 6 flights with luggage.

Great customer service

This area seemed to be in an older sketchy part of town. Almost all holiday inns I’ve stayed in are near much higher quality hotels. This one was surrounded by cheaper hotels. The building is just turned into a holiday inn express, very unimpressed by our stay here. The smells in the building were old and musty. The floors were tacky. I really regretted my stay here and would never choose this area again.

Very quick and pleasant check in

I arrived very late at night and front desk person was very helpful and friendly.

Very comfortable room and the staff is polite, welcoming and customer service oriented. The breakfast was above average. Will stay here again!

Very clean and quiet. Pedestrian breakfast. Pleasant staff.

I just had an overnight layover and stayed for one night but it really was a great place! The staff and managers who checked me in were all very kind and gracious. The room was spacious and clean. If I have to find a place again in Atlanta I’m coming here :)