Holiday Inn Express & Suites Annapolis by IHG

The individuals at the front desk were very friendly and helpful. The breakfast, and breakfast were great! Unfortunately, I can’t say the same about my room. There was mold in the shower. There was also a stale smoke, and musty smell in the room.

Excellent experience. Breakfast was great and the room was roomy and comfortable.

Good

Good

T.V. in room didn't work; excellent customer service at front desk! Lady working helped us with it right away even though it was a busy time of evening. The food each morning was delicious.

We needed the convenience of being near the USNA base, so not much time to do any research. But, as soon as we pulled in knew it was a mistake. Shipping containers throughout the already congested parking lot. We had a reservation so no problem with registration, but as we went to room, noticed that musty smell, yeah close to the water, but this was more of a dingy smell. We go thru a part of the hallway to a first floor room, just filthy carpet, stains , spills, etc. Door card reader worked on the 12th try. Room smelled, carpet filthy, and torn in several areas and I kid you not ‘repaired’ with duct tape. Bathroom, wet leaky floor, door wouldn’t open all the way from a bowed shower curtain rod. But, then such a small bathroom, in order to close the bathroom door fully, you had to move the waste basket outside the door. Pulled on refrigerator door ad whole unit came out of cabinet. Had a full day, got back and hall exterior door wouldn’t open…go in through main lobby down the hall and room card reader wouldn’t work even in the 12th, or 20th time. Go to desk, vacant. Call, no answer. Wait about 10 minutes and a small line had formed of others locked out. I’m going to be honest, I think this may have been a distressed property, taken over, but still using the name, not sure how the holiday inn brand continues to diminish. I’m pretty sure if there is any response it will be what I call the ‘copy pasta’ of so sorry to hear of your experience, but…. Look, if you’re so sorry, give me a contact name and number and give me my money back, otherwise we all know it’s just lip service. If you’re renovating, shut that place down until you’re done and stop ripping people off.

Place wad great.

The location is good if you have a car. I do feel like we were somewhat far from where we wanted to go in the downtown Annapolis area. The hotel itself is not bad at all, just wasn't the most amazing either. It was a good place to just sleep but not exactly to stay.

We booked two rooms. One of them had a musty mulch smell to it. The other was fine. The bed was very comfortable. The staff was accommodating and friendly. Breakfast was fine. Carpets could use a good cleaning or replacing, but overall nice.

The service was great