Travelodge by Wyndham Fargo West Acres

Great

My room was very nice, the hot tub and pool were working, the jets ar strong in the hot tub, Love this hotel and the price was decent!

sign stated breakfast started at 6 am, I had to leave at 6:05 am, nobody around the front desk, breakfast area nothing started / out in the breakfast area

What was expected

Ver comfortable!

Not so good. The halls smelled like weed and smoke. The hotel door stuck shut most of the time. The key to the door wouldn’t work half the time to open the door so we had to keep going to the front desk for them to open it. There was duct tape on the mirror. The dead bolt on the door was gone so we didn’t feel safe with our kids being there.

Pillows and pillow case had stains. Bathroom door was messed up. No hook thing for extra security of locking the door. No maid service the following day after my first night. But the front desk staff was very easy to work with and didn't have any issues with my requests of any

This was under some construction and updates. The hotel was nice place to stay with family. No breakfast at this time. Staff friendly.

We arrive after 11 and needed to be let into the property. There was no sense of urgency and there will young children running around the lobby unattended. Once checked in we were handed keys to a 225 room and told it was on the first floor around the corner. I questioned the 'first floor' and he said, yes around the corner. That was not the case. The room was warm upon arrival but clean and orderly. Fairly spacious which was a pleasant surprise. The bathroom was really small and the door nearly hit the toilet making it hard to open and close. Breakfast area needed attention. Juices were watered down, tables were dirty, and food was running low at 8am in the morning. Noone seemed to be managing it. The value was good.

Upon arrival in my room, I found several unclean spots, including stains, dirt, and grime, a previous tenant's tissue on the door, etc. I have photo and video proof, and I am very unhappy with this. I am honestly terrified of my stay here now because it feels very unclean, like the workers didn't bother to do anything other than make the bed. No high-touch surfaces were cleaned. There are very visible spots everywhere that are dirty. I am disgusted with the state of our room. Travel lodge refused to do anything about refunding or even acknowledging the issues of our room. I will never stay here again. A business should be ashamed of themselves to allow such atrocious lack of cleaning happen, as well as to have such lazy and incompetent employees. This business should be shut down.