Hampton Inn & Suites Downers Grove Chicago

Very accessible, good location, the staff is wonderful, the rooms are spacious and adorable like a little apartment, very clean and comfortable, complimentary breakfast is delicious, and location is close to shopping, restaurants, and entertainment.

Nothing

The property is beautiful, rooms were clean and well stocked. I loved the free convenient parking as well. My kids loved the snack bar and free cookies. The lounge area was amazing as well.

The pool area was freezing. My room was freezing even after maintenance came in and worked on the unit. The spa was down and under renovation but was not warned before booking or when I called the property in advance. The breakfast was ok.

Everything was perfect and the staff were excellent

The bathroom toilet was very low in our rooms and I had hard time getting up off the toilet but besides that everything was good

Nicole at front desk was outstanding. It was 6 pm ish on day of check in and Nicole was able to bring my info up then the computers went down. Nicole reach out to mgr. but no return call. So she took it on herself to key open rooms for guest to get in and settle. (wrote info old school on paper) I came down a few times for coffee and water never once Nicole brought me back up with smile. She should get something for the outstanding job she preformed. (got key next morning)

Nothing about the hotel but people rudeness to another person. Which was putting it on herself to get people into their rooms the best she can without hearing from management. No need for words said to Nicole. She doesn't control the computers. It happens. Be kind!

Beautiful and accommodating except no mobility accessible room.

Other than above nothing.