Hampton Inn Harrisburg/Grantville/Hershey

Early in December we booked a stay at the Hampton Inn in Grantville, PA. We were on the road early, ran into a snow storm and finally arrived at our destination for the night. What did we find when we arrived? Our reservation had been CANCELLED! After travelling for 12+ hours, we just needed to go to our room but due to an error when putting in the expiration date, the credit card didn't go through. The day staff called our HOME phone and EMAILED us to let us know that our reservation would be cancelled if we didn't get back to them by 2 o'clock. Calling our home phone isn't going to help and not everyone has wifi in their car to get an email. We didn't get their communication so we were greeted with the news that they were sold out and we could try for a room across the road at another hotel. The gal at the desk could only repeat the statement that there was nothing she could do. We had also booked for the following Friday so I asked to see if the card was correct for that date and she said it was. That is when we learned what exactly caused the error of having the wrong expiration date. We have been Hilton Honour Members for many years. We have been loyal to the brand. They certainly didn't show any loyalty to us. We have always showed up to all reservations made. We have never had any troubles previously so why is there not some way that the system could have been used to see what the trouble was in this situation? When I finally got the general manager's name and email, she said it was policy to do what they had done. At no time did we feel we were being heard as to how this impacted us and no mention of any compensation for what we had gone through. This Hampton Inn and the Hilton Honours program certainly did not have our back. Things need to change to make sure this doesn't happen to others in the future. I won't go into all the details of other frustrations during our dealings with this Hampton but I will say that Corporate needs to have a look at the training and lack of support for Hilton Honour members. We have no plans to stay at this hotel in the future. I feel being a Hilton Honour member should protect us from such a fiasco.

Location

Renovating

Great location very clean will come back and recommend to other's

No complaints

Enjoyed the pool and breakfast was great

The room temperature was held at 65 but it felt more like 80 degrees. It was very hot.

Good & very handy.

Pool area was heavy with chlorine.Needs better ventilation.

The property was very clean and all the staff was very pleasant.

The parking wasn’t the best. Most are staying for Hershey so when we would get home late after the park like everyone else we had to park behind the building and walk to the doors. Fortunately the LL door was open but a little sketchy back there especially alone.

It was very close to Hershey and the casino