Quality Inn Union City US 51

One of the beds stank like pee, and the shower was moldy. They had no clean towels. For over a hundred dollars, I'm furious.

I've stayed at this property 1-2 times per year for the past few years for proximity to family when visiting. The latest stay was the last I will have unless a major renovation & change of owners occurs. I went through 3 rooms before finding one that didn't smell mildewy/musty. I was told that section of the building had sustained a water leak not long ago but had been fixed. The first room had a black tinge on the ceiling and overwhelming mildew smell. I went to the front desk and asked for another room. The clerk met me at the second room, which smelled equally as bad but lacked the black substance on the ceiling- also a no, we went on to the third room in a different part of the building. Room 3 was decently clean - it was being cleaned as we looked at the room to see if it was in better condition- with lots still missed from the 2 person cleaning team. Towels and washcloths were still very damp (way beyond humidity), appearing to not have been fully dried before returning them to a room. I returned with towels in tow to the front desk, to get dry towels. The clerk at the counter was helpful, polite and gracious- you could tell she was rather embarrassed for all the issues.

Breakfast and room cleanliness.

Toilet was too low

Check in was quick. Staff was friendly. Bed and room needed some upgrades. There was no fan in the bathroom to ventilate when taking a shower. Breakfast in the morning was actually pretty good. Waffles, eggs, sausage, biscuits and gravy, cereal, fruit, etc… it wasn’t too bad and I wouldn’t mind staying again.

Pool, entertainment for children, nice restaurant close, breakfast good. The hotel is very dated, but has some updates. Lots of outdoor bugs.

As a frequent guest, we love this property! Check in was quick and Julia was amazing and thorough. Our room was clean, bed was comfortable. Whirlpool tub was clean and functional. Large shower was clean and water pressure was great! Despite having a lot of guests this weekend, it was quite in our room and A/C worked great! Breakfast options were plentiful with eggs, sausage, biscuits, gravy, waffle batter and irons, and cereals available, as well as juice and coffee options. Large open area to eat. The pool was clean and nice and enjoyed by many people. Roku television in the room allowed us to use our favorite streaming services. When we needed fresh towels, housekeeping was quick to drop them by. The only (minor) complaint would be the in-room phone would not ring to the front desk, but who doesn't have a cell phone these days? Not a major issue at all. We use this Quality Inn frequently as a little get-away from our three teenagers and we're always, always, always happy with the property and staff!!!!

Clean cool room

Really liked the big jacuzzi tub

The elevator wasn't working which made it very hard on my wife up and down the stairs . The whole place just needed a remodel outside and in.