Fairfield Inn Kennewick

Property was fairly nice and clean. Check in took some time as it took some time for a front desk person to appear. Then they told me my reserved room was not available (had reserved 2 queen beds) so offered me an “upgrade” to a king plus sofa bed. Online it lists the sofa bed as a double. It was not. It was a twin. For my family of 4 (2 teens) it was extremely uncomfortable to have 3 in the “king” which actually was a queen bed. I had reached out to Expedia CS but all they could offer me was a refund. I would’ve taken The refund but with softball and gymnastics events occurring in town it would be hard pressed to find what I needed and requested of this hotel. I’m not sure if it was Expedia who is at fault or the Marriot but it has made this stay uncomfortable and very very disappointing.

Flooded bathroom. Room was unusable. Front desk didn’t provide any replacement. Manager on duty was absconding

Loved the breakfast. We were disappointed that the pool area was not open. The rooms were very clean. The service was excellent.

They charge my card when they cancel my room since i was a local resident. They could not give me a room. I claim my money never got it back ruin my valentine weekend. Had to look another place last minute

Beds were rock hard pillows were flat and staff was ok but wouldn't accommodate our needs

The staff was friendly when we checked in and the room was clean. Loved the roll in shower. Breakfast was very good and had enough choices to pick from. Location was great since we came for a show at the Toyota Center. The price was $133. This hotel is not modern but we were ok with the room.

Our room had no microwave although hotels.com said there was one. We also didn’t get the room we booked through hotels.com. I paid for a double queen and the hotel tried to put us in a handicapped king one bed, based on what hotels.com had sent them. The hotel was awesome though and got us a room we wanted. The staff was great, mattresses were a little hard but everything else about the room was good.

THE ROOMS SMELLED LIKE DECOMPOSING FLESH LITERALLY. I AM SENSITIVE TO SOME STRANGE THINGS BUT, THIS PLACE MADE ALL OF THE HAIR ON MY BODY SYAND STRAIGHT UP. I WOULDN'T RECOMMEND THIS PLACE TO THE GRIMM REAPER. MY PARTY AND I CHECKED OUT LESS THEN A HOUR LATER. WE TOOK A LOSS OF ALMOST $300.00'S. WE BOOKED A ROOM AT THE COMFORT SUITES IN KENNEWICK AND HAD A WONDERFUL STAY.

Corner room, good AC

Strange smell in our room.

When we first arrived there was a barking dog next door; tried to change rooms but none was available. Did not hear the dog again until the morning. The iron did not work and the front desk said they had no more. My husband went to the front desk and asked if there was a spare room not being used with an iron and they brought that iron to our room. No wifi. The tv in the dining area was not working and the gal there said that they had been waiting for maintenance to come and fix it. Also the toilet when flushed continued to run water. My husband had to open the lid and fix it but it continued not to work each time it was used.