Clarion Inn & Suites Cortland - University Area

The Staff was excellent!

Breakfast options were good enough. Beds were good. Internet was spotty. Would be a great place if cleanliness was a priority. Wall paper around the ac unit was peeling off and mold was forming enough to give a musty smell in the room. What appeared to be alien snot or some other bodily fluid flung on the wall that you had to look at while in bed, seemed apparent enough the cleaning staff should have seen and addressed. Some better management and this place would be very nice.

Great staff

Mold smell in the room

Excellent little hotel.

Room 118 was awful. It smelled like a damp basement and had mildew all over the door frame of the bathroom. The air conditioner made a loud noisy sound every time it turned on. We asked to change rooms and were directed to 124 which wasn’t made up. So we stayed in 118 for one night and moved to a better room the second night. We noticed when we tried to call to the front desk that the phone was not connected to anything! In the morning we came down for breakfast at around 9 (breakfast was supposed to be available til 10) only to discover that they were out of food! Not just out of eggs, but out of all hot food, out of milk, out of any kind of bread or muffins. I’ve never seen anything like it. There were 9 people there waiting to eat. Honestly, the only decent thing about the whole experience was the staff, they were very kind and helpful but seemed unable to do much to help. Maybe the management is a problem? I question if this hotel has a moisture problem they aren’t addressing. My friend has a chronic respiratory problem and struggled during our stay.

The facility needs a lot of upgrades. When I checked in, the deadbolt on the door of my first room didn't lock. I was given a different room that wasn't fully cleaned; the bed was not made. The third room I was given was clean and larger but the shower handle didn't work properly. The staff were great and did their best but the hotel needs help.

Clean and comfortable; nice staff, shower handle need to work better; breakfast foods were not replenished for a weekend morning breakfast at 9:15: staff was limited and had to make more food and coffee for a breakfast included in your stay that runs 7 to 10.