Red Roof Inn Gurnee - Waukegan

I was in the ER and literally called to see if I could cancel and get a refund as I had a heart attack and had proof that I was in the ER and not checking in. I said if no refund is allowed can I change the day to some other day or get a credit to use at the hotel. The customer service gentleman said that didn’t seem like an issue no worries on coming as I have two options and he could hear the beeping on the monitors. Then I got an email saying no. No refund and sorry. Nothing like let’s try to find a different day or here is a credit even. Poor service. I was in another day before being released and could have walked in with my medical records. They seemed to care on the phone but when they said had to review with management and would be getting back to tell me which way- the big fat no email was very disappointing. Terrible.

Front desk friendly. New towels/wash rags and trash emptied, daily.

Está cerca del salón

Tiene un olor como a suciedad

Cons- Bathroom door was a pocket/sliding door, that was off track and wouldn’t close. Shuttle was only available for drop off to Navy base, no return trip. Super noisy room above us. Small pillows, stiff beds. Dirty floors. Pros- Trash was picked up daily and clean towels/washrags were changed out daily. Man at the front desk seemed tired but was super nice.

When arriving the outside of the property was clean. The hallways needed vacuuming you can tell it wasn’t done. When checking into my room #204 we had no bath clothes went to the front desk to get some and the guy gave me cleaning clothes as bath clothes which was shocking. While taking a shower the water wouldn’t drain so the tub would fill up with water which was very nasty.

The room had a somewhat stuffy atmosphere. The restroom was my biggest concern. It appeared to be moldy, with both the tub and floor affected. Furthermore, the tub and toilet did not seem to have been cleaned prior to our arrival.

Called ahead a few weeks before stay for a room on the first floor from owners son.. He didnt save it for us. So had to go to second floor. No elevators!. Got a into the room , found very dirty sheets on bed. Attendant accused her of dirtying them. Gave us another room and sheets was fine but floor was dirty as well as hair in bathroom sink and strong sewage smell coming from bathroom sink while getting ready. Never will i stay there again..