Comfort Inn & Suites Madison - Airport

The room was very dirty and the property had a bad smell. Do not recommend.

Run down. Our first floor window would not shut and was open to parking lot. Very expensive for what we got.

Staff was friendly, breakfast was good. Cleanliness could be improved, especially in the bathrooms and the pool wall needs to be cleaned.

I had booked 5 rooms for 2 nights and for 4 of the rooms I needed to change it to 1 night. They refused saying I would need to cancel the whole reservation and rebook. I had booked the rooms in Aug 2024 for the stay in May 2025 so I got the rooms at a reasonable rate. If I rebooked, the rooms would have been 2 times more for 1 night than I paid for 2 nights. Hotels.com called the hotel and requested they make the change to 1 night and they refused. Hotels.com said when I get there, I should request that they refund 1 night for the 4 rooms. 3 different front desk people took down my information and said they would talk to the general manager and have them call me. I'm still waiting for that call. We also had cleanliness issues with the rooms. In 3 of the 5 rooms there were cleanliness issues such as the beds looked like someone had slept in them, no soap, 1 towel, and a knock on the door in the middle of the night from a couple claiming to be the manager asking if the person could come in and look for a missing purse. My parents had an accessible room and my dad was looking forward to having a comfortable shower but there was no hot water. We complained and the staff said they must not have turned it on right or adjusted the water correctly. Seriously!! My parents aren't stupid. I'm still waiting for the call I was supposed to receive from the general manager of the hotel. Will never stay at this hotel again! Service and cleanliness were non-existent.

I thought the pool was heated but it wasn’t at 9pm. The entire pool room was freezing, but the hot tub was nice. Since it was late, no clean towels were available so I had to walk all the way back to front desk to make the request and walk back to the pool.

It was fine, nothing special.

This room could definitely use some work. When you turn on the water in the sink water goes all over. Second time we have stayed here and both times had the same room.

It is quite clean. Good place to stay.

The staff was great, and our room and shared spaces were all clean. The area around the hotel wasn't "beautiful", but it wasn't scary either. It was just meh. However, we weren't there for the area around the hotel. Parking was stretched out and I had to drive my mother in law to the entrance because of how far out I had to park, but that's really the only potential issue, and it was easily resolved. All in all, nice place & I'd stay again.

Parking was free, however limited had to park in the back of building that area had a few homeless people that appeared to possibly live back there. Didn’t feel safe. I only received towels when I asked. Once in the room they did not clean the bathroom when they delivered the towels, only made up one of the beds and the floor didn’t appear to be vacuumed when we arrived.