Home2 Suites by Hilton DFW Airport South Irving

The cleanliness of the establishment was satisfactory, and the culinary offerings were both diverse and abundant. The mattress provided a high level of comfort. The selection of this particular location was primarily driven by its close proximity to the event we were attending, thus warranting a perfect score for its convenience.

I experienced a significant delay exceeding four hours while awaiting the hotel shuttle at the airport. A colleague contacted the hotel on my behalf, and the front desk representative, an African American woman whose name I do not recall, informed him that the shuttle had departed at 12:00 PM and would not return until 3:00 PM, despite our presence since 11:30 AM. Upon my subsequent call, the representative altered her account, stating that the shuttle had made three attempts to locate us, which was inaccurate as we remained at the designated pick-up point throughout. She further claimed that attempts were made to contact me, but my international phone number was disconnected. However, I had sent multiple chat messages to the hotel, informing them of my daughter's and my presence at the airport. I had previously requested an early check-in due to our 19-hour flight and was prepared to pay for this service, but the hotel did not respond to my request. It is possible that this lack of response contributed to our extended wait from 11:30 AM to 3:00 PM. Had the representative offered an apology, I would have accepted it; however, her lack of apology and the inconsistent information provided demonstrated a lapse in professional conduct and customer service. I would like to commend Caren and Shane for their exceptional politeness and professionalism. The aforementioned front desk representative was the sole negative aspect of my stay.

Buffet breakfast

They can't advise on tourist attractions or local transport

good!

nothing

スタッフが親切。朝食が美味しい。

シャトルバスの運転手が少し怖かった。

Everything

Nothing to address

Good but expensive.

Seem to be somehow updated yet somethings need more attention. Toilet was not secured properly to the floor and was wobbly.