Courtyard by Marriott Albuquerque

We have plumbing issues, the toilet had a hard time flushing and the tub did not drain well also when we showered, we stood in the pool of water. Plumbing issues.

Everything about our stay was enjoyable until our group encountered Ashley, the receptionist. While we made the best of our experience, it is difficult to overlook the fact that her level of customer service was among the worst I’ve seen at a Marriott property—borderline nonexistent. What stood out was not just the lack of professionalism, but the dismissive and negative attitude she carried throughout the interaction. If one chooses to treat guests in such a manner, at the very least they should be competent and knowledgeable about their role. Otherwise, it reflects poorly not only on the individual but on the entire establishment. When I attempted to escalate the matter, the manager’s response was essentially that “nothing could be done.” While I did not expect immediate corrective action, I would have expected at minimum a willingness to acknowledge the issue, inquire into the employee’s behavior, and address it to prevent future guests from experiencing the same. This review is not about compensation or resolution—it is about accountability. Marriott has a reputation for high standards, and employees like Ashley, if left unchecked, erode the trust and expectations that loyal guests (my entire family have been members for over 8 years :)) associate with the brand. I sincerely hope this feedback is taken seriously and leads to improvement.

Beds are very hard, pillows terrible too. One of the pillows felt like it was stuffed with socks. If you get a room facing the freeway, you’ll notice that it’s loud and makes it hard to sleep. Giving it 3 stars because we did enjoy the heated pool and the gym. Their court yard is nice too.

The tub was not draining when showering. The commode when flushed did not completely stop. It had a dripping sound. Our room was not cleaned. Called the front desk to request towels and trash to be emptied. The check in staff was friendly.

Great hotel. My fav in the area.

Beautiful property.

Comfy rooms, staff are good people and the entire place feels homey

Clean, welcoming.