Sleep Inn & Suites Cave City

Breakfast should have been better

There breakfast has a lot to be desired

I made my reservation in March and they cancelled it in April without notifying me. They said its because I had a pay now and save reservation but why did they not charge it until a month after I made it and a month before staying? I obviously had adequate funds. And why was I not notified? I was a front desk supervisor at a hotel for nine and a half years and it is TERRIBLE customer service to just cancel someone's reservation without telling them. They could have made the situation better by letting me rebook and honoring my original rate but refused leading me to believe the manager is either rude/unaccommodating/lacks basic customer service skills, trained poorly so unable to do a simple fix, or not allowed to make normal management level decisions to fix a problem made by the hotel. Absolutely unacceptable practice and not even a hint of an apology or understanding. The actual front desk worker said he didn't even work at this hotel but was covering because someone didn't show up. He was wearing a hampton or hilton uniform and while he was nice, he wasn't much help. Additionally, the room door had issues latching and locking shut. Had to try multiple times every time we left or returned to make sure it was fully closed because I'd not it could be easily opened without a key. Room itself was ok, some scuffs and stains here and there and a bobby pin left on bathroom floor. Also it has very minimal breakfast (waffles, yogurt, cereal only - no pastries, toast, eggs).

Clean, friendly staff, easy location!

The breakfast didn’t have any good protein available, just waffles, cereal or yogurt, this might not be so bad if it wasn’t by a cave where some folks are heading for 2-4 hours moderate difficulty tours & need a slow burning energy source. We had to stop at a store for second breakfast items after eating some there. Also the fitness room only has 1 treadmill, 1 elliptical, and 1 exercise bike which was fine for me but an fyi for others.

None

I don’t often leave comments but this is a super disappointing experience. I would not recommend booking with this property. I was only about 12 hours past the free cancellation window, and multiple customer service representatives told me they were willing to cancel my reservation without charging me. Booking.com only needed written confirmation from the property. Instead, I spent about three hours and around ten calls trying to resolve it. The front desk said the regional manager refused to provide confirmation, despite the prior approval. They also repeatedly lectured me about booking through third-party platforms instead of actually helping. The communication was inconsistent, stressful, and a complete waste of time. A business should honor what its representatives tell customers. I would not book with them again.

The clerk was awesome Bybee was great.

Breakfast was sugar and carbs. The pool is more of a puddle. No hot tub.

Room size

Breakfast

Location was convenient. Facility appeared clean.

Came for the pool and breakfast. Pool was small and too cold for myself to get in. Breakfast was limited to waffles, cereal, yogurt and apples.