Embassy Suites Montgomery - Hotel & Conference Center

Prime location. Walking distance of all the attractions

Everything was perfect outside the mattress!!!!!

1. After making my reservation I asked for a late check in. My question was clear but the response I received was that early check in would be available based on availability. This was clearly not the question I asked. 2. I later received a message from the hotel that included the option to use contactlesss check-in. I tried to check in contactless but was unable to do so using the HiltonHonors app but could not. I called the property and spoke to a very unprofessional sounding staff member who told me I could not check-in contactless because I booked via a 3rd party. Imagine my frustration about being told contactless check-in was available. 3. Upon arrival, the clerk could not find my reservation. The confusion, according to her, was because my name was reversed (first name was my last name and my last name was my first name). 4. The room was spacious, clean and comfortable but the HVAC was EXTREMELY LOUD. I was exhausted but my rest was limited due to the noise coming from the HVAC. 5. I was unable to login to the WiFi although I entered the correct information.

Breakfast was amazing. Loved the cooked to order omelets and dood variety. Grits were delicious. Omelet cook was quick to prepare and friendly.

Evening Reception food selection was the same thing for several days and skimpy. Potato Chips and dip most days with few veggies. Could have been better offering, although free, could have been a little better.

The breakfast was ok location was great

It was a very rude waitress to 3 customers and myself the complementary area could use some meats I stayed at several hotels you all could step up your game in that department it would make your guests come more other than that it was great