Holiday Inn Newport News - Hampton by IHG

Clean and well appointed

Good location

Rooms should be updated

Easy to find and perfect location for restaurants and bars.

Not much,though parking was busy because of the construction trucks so we parked alittle further away from the hotel

Initial impression was good with the room layout

Where should I start. I was awakened from a reasonably sound sleep by a loud buzzing noise coming from the bathroom area of room 716. I called the front desk and was informed that the hotel was on auxiliary power due to a "power surge." After some period of time, I called the front desk and was informed that the buzzing would continue, and that unfortunately nothing could be done. When I asked about the cost of the $199 plus taxes and fees room, I was informed by the front desk manager " that's above my pay grade." This room should have been comped immediately, and the front desk manager should have been able to take care of that. To expect any guest to pay for a room where there's a constant loud buzzing going off in the electrical closet, right next to the guests room is absurd. I became aware of this at 2340 hrs, and it's still buzzing steadily at 0016 hrs. Bottom line, the management of this hotel, which should be in the business of assuring the customer's experience is pleasant, failed miserably, and to this point is refusing to adequately compensate this guest for an egregious inconvenience. Post script..... See the second video for our roommate the roach.... My recommendation, find other accomodations.