Quality Inn & Suites Marion

I’m giving this hotel a terrible rating for one reason: I didn’t get the product I paid for and the staff didn’t really want to be bothered about it. My reservation said the room sleeps 5 people, one room with 2 queen beds. I got 2 double beds and no couch bed for the 5th person. When we called the front desk, they offered plenty of excuses, but no apologies. They brought us a portable bed, with no bedding!, but only because we called and asked. When we went down to the lobby to ask for bedding, the lady was sitting in the far back corner and didn’t bother to get up and come talk to us - she just yelled between us and someone in the back. At this point, I was pretty frustrated. I decided to talk to the hotel manager in the morning. When I saw that she parked her car in the lobby entrance drive, making it difficult for people to use the lobby loading area… I knew that it would be pointless to talk to her. The car was still there hours later. The maintenance guy and the breakfast lady, however, were very polite and friendly.

No hot water in shower. There was a large window opening between the toilet and master bedroom. Ridiculous

Our room was mostly clean. The bathroom looked like it had been used without cleaning, bar soap open in the tub, towel hung on the back of the door, and empty TP roll. The tub was slick when showering and it domed in the middle, so it was difficult to keep my footing. The ice machine was not working. The staff were very kind and helpful.

Great rooms and service for the price and many places to shop from and restaurants close by to eat from

Despite the sign saying “newly renovated”, I think they skipped my room which was smelly and had dirty, very worn and outdated carpet. The person who checked me in was okay, the drunk woman smelling of weed who was hanging out at the check in desk was irritating. Not worth the price I paid, won’t stay here again.

Staff very helpful and always able to meet my needs

This is an old property that has been remodeled, but it is clear that care and attention has been given to this property. This was a great find and value on I-57 and we’d stay there again.

Clean rooms. Great place to stay.

Room was filthy and wreaked of wet dog. Received refund and did not stay the night

It was safe good breakfast didn’t like the hole in the wall between shower and rest of the room