Sonesta ES Suites Dallas Medical Market Center

Very clean

Loud road noise

Great breakfast and friendly staff.

Our original room was unmade and dirty so they had to put us in a different room which was not on the ground floor. But they at least upgraded the room.

Ghetto as can possibly be

There were some issues with the bathroom pluming at first, they came and took care of it right away. There service and staff was great, however the facility needs some updates.

Where to start , on the expedia app this property has a high rating wich im not sure how that being said . I received a call 4 hours before my check in time with an associate from the hotel stating my stay was going to be canceled due to the rate that i received from expedia was not enough.as an individual traveling with family ,im sure you can imagine the instant panic of our stay being canceled . I asked the individual if it was oversold he then stated well the room is available but only if i agreed to pay an extra & 50.00 per day of our 2 day trip so $100.00 more total for our entire stay , keep in mind this was not the deposit . I told the individual i was going to reach out to expedia he said" no dont contact them just pay upon arrival" , honesty this is a weird first time experience felt like an extortion. I got in contact with expedia customer support after being transfered to 2 different departments they were able to get the hotel to honor the rate .upon arrival i was still asked for the 100 dollars after a bit of back & forth they concluded the fee was waived . Once we got to the building we were left unsettled by the surroundings people smoking illicit substances .the room was a handicapped accessible the door had a delay in closing with a 2 year old this is not good not to mention the the door jam was broken i alert the front desk nothing was done other than the clerk doing a kick motion saying its safe . I made a booking elsewhere

I really did enjoy the design of the room and the tasty breakfast.

It was a lot for a cheap price. Breakfast included, big comfy beds, near downtown too, it was perfect.