Maritim Resort & Spa Mauritius

Property was nice.

It was good.

We were returning customers to the Maritim Mauritius, so knew generally what to expect. We were again blown away by the quality of customer services from every level of staff as well as the quality of the hotel as a whole. The general restaurant food quality was really very good and having vegetarians in our family group, it's fair to say that veg and non-veg are well catered for. The main buffet restaurant has been re-vamped in recent years, with a very wide selection of starters, mains, salads etc. The bedroom (superior) was great, loads of room and a very comfy and enormous bed with a good view through the palm trees to the sea. Other restaurants were equally great with a pan-Asian, a beach side, and a BBQ/grill/Pizza "sand in your toes" one as well. The pools were a great size (a little chilly initially, but we stayed in for ages). There is also a variety of water sports available, glass bottom boats and snorkelling trips, plus a stable for horse riding along the beach, mini and full golf (extra), plus of course a lively spa. Something for everyone! All in all, we would recommend going without any hesitation. The big plus was the customer service. We cannot fault the level of care and genuine pleasure they get from seeing customers have the best experience. Any issue or question is dealt with immediately. In a nutshell, we absolutely loved our stay. We did have one problem with the booking (via Booking.com) whereby arranging two rooms (one with 2 adults, the other with two adults and a child): the system would not enable us to book a superior double which we knew had a sofa bed, but would default to make us book a third room/junior suite (extra cost). We had numerous frustrating calls with Booking.com to make sure the child was included on the booking in two rooms, which we eventually resolved.

No real grumbles at all to be honest, everything was as good or better that we would expect from a 5 star hotel. The main issue was wityh the actual booking process which added unnecessary stress.

Great localization, nice rooms with bath tubs. Good food but horrible coffee. Nicer when not such a lot people. Perfect view. Great spa. Horses and water sports around.

Too big and noisy when lot of people. Horrible coffee.