Residence Inn Irvine Spectrum

We selected this hotel as it was the designated team hotel for a nearby youth tournament. Unfortunately, what should have been a straightforward stay was marred by a serious housekeeping failure and inadequate management response. Upon turning down the bedding at approximately 10:00 PM, my daughters discovered a large, dried bloodstain on the sheets — one that had soaked through to the mattress pad, indicating it had been present for some time. This is an unacceptable hygiene and health concern. I tried to contact housekeeping but there was no response, then went to the front desk in person. I was told a replacement would be sent within 10 minutes. After 30 minutes passed with no one arriving, a follow-up call was required to prompt action. Fresh linens and a mattress pad were finally provided at approximately 11:00 PM — well past the time my daughters needed to be asleep ahead of an early morning game and much longer than anticipated.. The following evening, I returned to the front desk to speak with a manager. I was told none were on duty (this was a Saturday around 6:00 PM), so I requested a callback the following day. That call never came, despite us remaining guests for a total of three nights. The complimentary breakfast was genuinely good and is the one positive I can offer. However, finding a guest room in this condition — and receiving such a slow, unaccountable response — is not something I can overlook. I would not return to this property and would caution other families to consider their options carefully.

It was in a very quiet area. It had a nice pool and patio area. The breakfast was ok

Spacious room

Not as nice as other Residence Inn properties, carpet dirty in room, a/c loud, facilities are ok. Breakfast wasn't as good as others and no restaurants nearby. No toiletries in bathroom ie lotion, etc. They also charge to park car and its an industrial area.

Location

It was perfect