Sleep Inn Horn Lake-Southaven

Quaint, clean, good location & friendly staff

First, the staff were, for the most part, very nice. My dad and I were in town to spread my mother's ashes, so we were simply looking for something convenient with nearby dining. Sleep Inn Horn Lake meets that criteria. However, the room left a lot to be desired. The sheets were clean, the bathroom was clean. Yet, there was a very pungent and strong musty/moldy odor that was overpowering. Further, the window shade (not blind, but a plastic pull aside shade) had a large gash in it which let the parking lot lights shine in the room. The bed was comfortable and the pillows were just right. Breakfast options were adequate considering the price. There is a Waffle House within walking distance and a Texas Roadhouse Inn (along with a couple other restaurants) right across the street. Would I stay here again? Only if I could be guaranteed the room did not have such a pungent odor.

I will start by saying that we have stayed that this location several times over the years, but it has been let go to the point that I don't know that we will stay here, again.The guy working the front counter did not even speak when he walked behind the desk. I told him my last name & we were checking in.First thing he said to me was, "I need a credit card, we put a $100 hold on your card for 3-14 days".Then he directed us where to park, & we were on the opposite end of the hall from where he told us to park. There was literally an exit to the parking lot right around the corner from our room.First thing I did was go to use the bathroom,when I turned the light & fan on, the fan sounded like nothing I have ever heard for a bathroom fan. It was so loud and rattled so bad that it could not be used. I have a video of it and was hoping to be able to share it, but it's pics only.The shower door was missing the towel holder & there was 2 holes where the holder used to be. The bottom of the tv looked like it had been melted & the remote was held together with tape (forgot to get a pic). Bathroom sink was missing a stopper, so if you dropped an earring or anything, it was gone.The light fixture looked a mess. The fridge was in a closet and I had to push it back with my foot to even get the fridge door to open. Lastly, the thermostat was messed up.It showed it being on 60 when we walked in & it cut on & off approximately every 3 min. all night. For the cost-not worth it.

Clean and staff was friendly. Location was great.

I was caught off guard by the unexpected deposit but it all turned out well. We paid in cash and got it back the next day.

The breakfast meet my expectations and then some!! Was delicious and had many options!

The male that worked at night could have been a little nicer.. he ran us down the hall and hollered out “what room are you in?” My husband answered him but he never told us anything.. so my husband went back to desk and asked if there was a problem? He said “NO just making sure you paid the pet fee” of course we did when we checked in the day before.. I thought that was a little rude.. and the smell of marjuana every time I walked down our hall was annoying and seeing people sitting at table when you walk in to service desk drinking beer was disrespectful!! ( at night only) We were there for the dizzy dean World Series and alot of families were staying there with their ball players! But I do have to give a shout out to the lady that checked us in she was very polite and respectful and answered all our questions I didn’t get her name but she represented the hotel very well!