L´Hotel Perla Boutique

Fantastic staff, the hotel is a gem!!! The restaurant on premises is included in 100 best restaurants of Mexico. Highly recommend!!!!

Location

The incompetent staff- the room had hi tech gizmos like the toilet and remote controlled lights, tv, etc all very nice but it totally lacked the basics like coffee and water everyday for the $160/day price that would be considered basic even in Paris, NYC - but in Puebla???? Breakfast was in a local basic cafe across the street at our invonvenience + we were asked if our room should be serviced everyday - at that price i should think so. The manager Vanessa was AWOL and did not make any effort to remedy our concerns. We were threatened by Ariel and locked in until we paid for the coffee pods and water bottles - really?? ABSOLUTELY UNACCEPTABLE CUSTOMER SERVICE!!!! DO NOT STAY AT THIS PLACE THERE ARE MANY OTHER CHOICES - unfortunately, we had prepaid and could not make a change. None of the staff could communicate in English which at a supposed highly priced hotel is also surprising. BEWARE AND CHOOSE WISELY!!!

La terrasse au dernier étage et la disponibilité du personnel

Prendre le petit déjeuner dans un restaurant de l’autre côté de la rue mais surtout une mauvaise odeur permanente dans la sdb

Beautiful hotel with large rooms, large rooftop terrace and pool, and the staff were kind and answered questions and requests immediately. The technology in the room all worked well and was very fun, and everything was very clean. We enjoyed our stay a lot.

Don't use their puebla airport driver recommendation. We provided our flight info the day before, but after we landed no driver was waiting at the airport. We had to message on whatsapp and ask where he was, and after the hotel called him overall we waited over an hour at the airport late at night.

Las habitaciones impecablemente limpias y todas modernas, con el wc japones, toda la habitación con su sistema de luces excelente.

Obwohl ich bereits bei booking.com bezahlt hatte, wurde mir vor Ort das Zimmer berechnet. Auf mehrere E-Mails wurde nicht reagiert. Am Telefon leider kein englischsprachiger Kontakt zu bekommen. Wenn sie auf meine dritte Mail nicht reagieren, werde ich einen Anwalt einschalten.

Tout. Chambre magnifique. Decoration. Technologie. Emplacement. Personnel. Lits très grands et plus que douillets.

Un peu bruyant.