Best Western Plus Amstelveen - Amsterdam

Prima salieservice

Locatie, gelegen op industrieterrein. Parkeerterrein van het hotel was vol, dus verderop op het industrieterrein parkeren op straat.

I loved everything starting from arrival and conversation with at the reception to the checkout. The luggage room is clean and safe. Our rooms were very clean and it was spacious. View from the window was nice too. Beds were way too comfy. We had breakfast and they have lots of food options. Brown bread was exceptionally soft and amazing! Gym was functional and accessible. Went in the morning and it was decent. Parking is sufficient as well.. The area is quite!

Cannot complain everything was just perfect ❤️

OK, so as with all things I will try to be positive. The room was clean, modern, and had everything you would expect. So, there we go, something positive. Now........................ I arrived at around 8pm, in spite of there being staff onsite, everything is now digitised. So I tried the auto check in, but experienced issues with my booking reference. Eventually a staff member appeared having dragged himself away from a very important conversation with two of his colleagues, and in a really dismissive manner regarding my check in woes, managed to get me booked in. Something that was already apparent was that even though the restaurant service is still advertised, it was all closed. In fact the use of Uber Eats or Just Eat were openly encouraged. Next morning I headed for breakfast at 7.30. The offering on face value was OK, but ion checking further it was all incredibly dry, and seemed to be very old, and had been sitting for ages. The pastries were stale, and almost inedible. I also at this point asked for an ironing board, to say my request was not well received would be an understatement. Yes, it was finally produced, but at this point I was almost at the end of my tolerance. Really poor customer service, backed up with a poor breakfast, and no food service, not a great experience. Then, having returned from a meal out, we were confronted by a reception area full of people eating take away food. Why the restaurant could not have been made available I have no idea, but it was rapidly becoming clear that this is a hotel where the management have taken their eye totally off the ball. at 120€ per night I would expect far more. So, this is a place that needs to decide what it is for. It is not in the most pleasant area, but leaving that aside, I would expect a greater level of customer service regardless of the expected clientele. The reliance on takeaway food or deliveries is simply unacceptable. If I am honest, and Air BNB would be a better option, and far cheaper, and for customer service and quality I would book an airport hotel and hire a car for my visit. I have recommended to my company that they no longer book this hotel, and seek an alternative.

Grote kamer, schoon en hygienisch overal. Heel goed openbaar vervoer naar het centrum van Amstelveen en Amsterdam.

Gebrek aan horeca in de directe omgeving. Het hotel ligt op een bedrijventerrein.