Sutton Suites Hotel

. Coffee was ok. Room clean

Bad breakfast broken things . Dingy place.

Location and park and fly option

time for updates for the price. poorly represented breakfast, very limited

Continental breakfast was good. Nancy at front desk awesome.

Property Probably needs to be updated.

It was clean.

The hotel looked worn and dated.

Check in was easy with Nancy she was very friendly.

The bed was as hard as a rock I tossed and turned all night and barely slept. I was in a room by the parking and even with the shades 100% closed the car lights were shining into my room all night. Everything is very dated and seemed musty. There was no hot/warm water in the shower so I ended up taking a cold shower at 4 am before leaving for my flight. There were spider webs in the shower so clearly my room wasn’t cleaned regularly with how large the webs were and some old ones dangling above the shower. When I returned from my flight I called as I was told to do when I reached the hotel shuttle pick up area- I was told it was a 40 minute wait at 9:30 pm. I was very confused because I was told when I got dropped off at the airport when I called when I got there it would be about 10 minutes and someone would pick me up. I told this to the man working 7/18/25 and he raised his voice said it’s 40 minutes and hung up. I called back and said it’s 9:30 at night I was told it would be 10 minutes and as a single women traveler I am not comfortable standing outside alone for 40 minutes and I needed something sooner. He said 40 minutes and hung up. So I called back and he automatically hung up. I called again and told him I would be taking an uber ($11.89) to get my vehicle at the hotel and will be contacting them for reimbursement as this is now a safety issue and customer service issue. He said I have to wait 40 minutes for the shuttle I said I won’t be here I’m getting an uber and he hung up.