Residence Inn by Marriott Toledo West

The front desk people were all extremely helpful and friendly

No one did any room housekeeping during our entire stay

It was clean

There was no body soap or face soap in our room. We had to get from front desk

I am very disappointed with the residence Inn Toledo West! I booked one night before a doctor's appointment that we had waited over a year to get, so sleep was VERY important. The room's AC was either running way to cold or way too hot. We would turn it down one degree and suddenly it was burning up, same when we tried to adjust due to the warm room. Additionally, the fridge motor made a loud sound throughout the night cycling on and off, keeping us up much of the night. I stopped by the front desk to speak to the manager in the morning and was told Kelly, the assistant general manager would not be in until 10-10:30. Since we had to leave for the doctor's appointment, I left my name and number ( and my husband's who is a Platinum Elite member in the Marriott Convoy program, who booked the room). It is now 5 days later and I am still waiting for someone to call. I had made a video of the fridge running to share with them and played it for the lady who was working the front desk. Obviously, she didn't pass the message to Kelly or Kelly doesn't care about their customers. The breakfast was also not up the standards I would expect from a Marriott. They had premade cheese omelets which were just awful and Jimmy Dean microwaved sandwiches which were chewy and awful. I do not recommend this hotel.

breakfast was poor

This has become my favorite place to stay while in Toledo.

Front desk person was excellent!

Great stay! Would highly recommend!

The facility and staff were good but there is an ongoing problem with the hot water. If I am spending that kind of money I want to be able to take a hot shower not a cold one.