Homewood Suites by Hilton Dallas-Lewisville

mold 2 of 3 rms, roaches, smelld lk smth died in rm, no utensls/dishs 1 rm, cbnt no liner, only frnt dsk spoke Eng, Mgr ghosted me 5 days, fd horrible daily (spicy beef, undercooked sausage, potatoes, oatmeal, beet juice, dry tortillas, watery eggs). Nt 1: rm 107, STANK, expected whole 1st flr tb da same, didn't complain. Moldy tub and soap holder. Nt 2: 3 Firetrucks in window half hr, Midnight evacuated, power cut, hotel wing flooded, fire on 3rd floor FIRE ALARM DIDN'T SOUND! Slept in car 3 hrs b4 got moved. Rm only 1 bed for 6 people! couch cushions from 107 & 112 for kids. Clerk WATCHED me struggle to carry everything! D 2: Mgr, Danny, said stay in 107 or 112 for 1 more night a, move us on day 3. No way were we going back into 107. He said he would talk to me about a discount! Day 3: Moved our stuff into 107 and everything into 308 that night. 308 OK until I saw a ROACH nt 6. ALL the lights were on and roach walking around. YUCK!!!! also mold in 308 bathroom ducks daily swim in the pool

Overall the hotel wasn't bad. The beds were pretty comfortable and the breakfast was pretty good. The only things that I noticed were the trash cans in the hallway of my floor were overflowing with trash when I got there on Saturday and the same trash was still there when I left on Monday. Also, the carpets in the hall are very faded and dirty and gave off a musty smell. There was trash like receipts and clothing tags that were on the hall floor that were not touched all weekend long. It looks like it was a really nice hotel at one time, but it seems to be falling into disrepair due to lack of proper care and maintenance.

Just walking into the hotel. It was cleaned and smelled good. And the front desk staff were nice.

We had 2 roaches in our room Someone’s hair left on the tub wall. Hallways smelled horrible Kitchen floor still had crumbs. Couches were stained. Can’t believe this is a Hilton hotel. Very sad.

Clean

Food an clean

Big dead bug in room, almost no hot water. One elevator sounded like it was on last leg. Fire extinguisher in gym was 3 years past inspection date. Will NEVER stay here again

We stay here every time we are in the area. Friendly staff, comfortable, convenient to shopping and restaurants.

Caroline was very cordial and responsive

Staff was not too friendly and hotel is need of repair. Room i stayed very noisy

Was unable to check in because hotel doesn’t accept cash payment cash app Apple Pay only major crafty cards or American Express Staff told me they would cancel reservations free of charge due to the forms of payments they don’t accept

Very good.