Best Western University Inn

great location, perfect for graduation. The staffs were lovely, friendly and helpful

Very clean, new carpet throughout, quiet and peaceful.

Breakfast could have had a few more options and lasted at least till 9:30 or 10:00 for a Sunday morning.

Amazing and everything went well

I would definitely go back to stay in this place!

I reside 2.5 hours from this hotel. Twice my chard was charged hours before I departed my residence. Upon my arrival in February I was told my stay was booked as prepaid. I found this strange as I always book via BW app and nothing was booked as they said. (I never use those other sites bc I’m a Diamond Select member and I want to be certain my rewards are obtained or used to cover the cost of a stay.) On my second visit in April I was told the same thing but in a way that made me question what was really going on. How does any business charge anyone’s card prior to consent? If this was really prepaid then why wasn’t I aware of this at the time of booking? What was the purpose of requiring my DL upon arrival when they already charged my card that was used to only hold the room? Additionally using the app allows me to see past reservations. If you look at the screenshots of both visits at this location you will see it says I’ll be charged “at the time of my stay.” I reached out to BW customer relations to report this “shady practice.” I was given a CR# and told that the hotel will respond within 2-5 days of receiving all details required from me Well that didn’t happen. I had to follow up twice only for the issue to remain an issue. I was only told what BW University Inn was unwilling to do -vs- what BW Customer Relations would do to address my concern. Take your chances here if you want. But I suggest other nearby local hotels or at the very least locking your card the night before your arrival. Looking back on my first visit I should have known there was a reason there weren’t many cars in the parking lot.

Everything was great but the pool was freezing cold

Quiet location

Dirty, toilet was weird, staff talked too much and made check-in very long

It was seamless and perfect

Nothing

The room was very clean, large space. I liked the refrigerator/microwave set up. The bed and pillows were comfortable.

The towels could be a higher quality.