Hampton Inn Sumter

Over all cleanliness outside and inside

This was the absolute worst stay at a Hilton property! Booked a connecting room 4 week ago. When I called the hotel to confirm (I always do), I was told no connecting rooms available. The manager, Angela, was rude and no help. When i arrived, my rooms had been changed to a different floor. Imagine my disappointment when I went to the floor and found total chaos with construction!! A coincidence, hmmmm. I reported an issue with the dead bolt, but didn’t receive a response until hours later. This hotel needs to be shut down until all construction is complete!! Horrible experience. I will never be back!

The location in proximity to why we were there and all the amenities in the area. The hotel was right in the middle where we needed to be.

The fact that construction was going on at the hotel during our stay, on the same floor and in the two rooms directly across from our room, was very noisy. The construction was being conducted on all 3 days and late in the evening, which was unfortunately.

We have stayed at this same hotel 3 times prior and have never had any issues. They are remodeling which is good, it needs some work that’s for sure. The room could have been cleaner for sure!!! There was something in the seat of the toilet. I went to the front desk and asked about another room and since the remodel there were none available. She asked if I would like for her to come clean the toilet and I said no I would take care of it. And when I first went to address the issue the girl asked “what would you like me to do about it” she did apologize for the inconvenience and did offer to clean it after u said I would, I wanted to make sure it was done properly. She did give me some disinfectant wipes and I wiped down everything!!!!! I mean if you didn’t see that in the toilet seat what else was missed! Like I said no issues to stays prior, maybe the remodel is causing some issues. I’m not sure that I will boom here agin I. The future. They could have at least offered a discount on another visit or refunded something but nope just an I’m sorry.

The front desk staff, it was very accommodating at all hours and the breakfast chefs were phenomenal. They were so kind and attentive. I highly recommend this hotel to anyone. That's in the area.